Training Supervisor

2 weeks ago


Tucson, Arizona, United States Afni, Inc. Full time
Job Title: Training Supervisor

Afni, Inc. is seeking a highly skilled Training Supervisor to join our team. As a key member of our training department, you will be responsible for supervising and developing new call center consultants to achieve project goals.

The ideal candidate will have a strong background in training and development, with experience in supervising and coaching teams. You will be responsible for delivering training and instruction to engage and stimulate existing and newly hired employees, promoting retention through effective use of questioning, presentation, and facilitation skills.

Key Responsibilities:

  • Supervise and develop new call center consultants to achieve project goals.
  • Deliver training and instruction to engage and stimulate existing and newly hired employees.
  • Coach and develop project teams to achieve Afni's performance objectives and individual/team goal attainment.
  • Manage classroom dynamics through coaching and documenting undesired behaviors.
  • Administer attendance and payroll records and reports.

Requirements:

  • High school diploma required with some post-secondary education preferred.
  • One to two years supervisory experience in a business or call center industry or environment is required.
  • One to two years delivering training in a business or call center industry or environment is required.
  • Proven leadership, teaching/facilitation, and creative problem-solving skills are required.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.

Afni, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.


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