Mortgage Account Manager

5 days ago


Duluth, Minnesota, United States Members Cooperative Credit Union Full time
Job Description

We are seeking a highly skilled Mortgage Servicing Specialist to join our team at Members Cooperative Credit Union. As a Mortgage Servicing Specialist, you will be responsible for managing and supporting mortgage accounts, frequently communicating with members and third-party partners, and resolving inquiries efficiently.

Key Responsibilities:
  • Escrow Account Management: Create and maintain accurate escrow accounts within our core system, using initial closing escrow statements, homeowner's insurance, and tax statements.
  • Problem Resolution: Research and resolve exceptions/problems related to escrow accounts, tax reporting amounts, legal descriptions, unpaid property taxes, hazard insurance, and flood insurance.
  • Member Communication: Provide regular phone and email correspondence to resolve inquiries, facilitate payments, and ensure smooth processing of mortgage-related tasks.

The ideal candidate should possess excellent communication skills, be comfortable engaging in person-to-person interactions, and have a strong attention to detail. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



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