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Employee Benefits Service Specialist

2 months ago

Eden Prairie, Minnesota, United States Christensen Group Inc Full time
Job Overview

About Christensen Group:

Established in 1952 and fully employee-owned, Christensen Group stands as the largest independent insurance and employee benefits agency in Minnesota. We prioritize our employees as individuals, fostering a culture of care for our clients, carrier partners, and each other, both professionally and personally. Our commitment lies in understanding the businesses we serve and providing solutions that facilitate their growth. As an employee, you will engage in continuous learning and development through practical experiences to effectively serve our clients.

Role of the Service Coordinator:

The Service Coordinator plays a crucial role in supporting the employee benefits team. This position requires a positive team spirit and assistance across all service areas, with a primary focus on managing administrative tasks for the team.

Training and Development:

We are dedicated to fostering a safe and open learning environment for all employees. This encourages curiosity, pursuit of insurance designations to enhance knowledge, and embracing new growth opportunities.

Being part of the Christensen Group Employee Benefits team allows you to contribute to key strategies that engage clients' teams. Employee benefit plans are vital for our clients' recruitment and retention efforts. Designing competitive and appealing benefit plans will continually adapt to the evolving labor market, making this role dynamic to meet our clients' needs.

Benefits of Working at Christensen Group:

As an employee-owned organization, a significant portion of our compensation package includes the Employee Stock Ownership Plan (ESOP), ensuring that all employees have a vested interest in our success. The ESOP serves as a retirement asset, akin to a 401(k) Plan, but unlike a 401(k), which is influenced by the stock market, our ESOP grows based on our collective contributions as a team.

Eligible employees receive an allocation of ESOP shares targeted at 15% of their W-2 pay. In simpler terms, Christensen Group contributes shares equivalent to a dollar value into your ESOP retirement account annually, which is five times more than the typical 3% employer 401(k) match. Our comprehensive employee benefits package includes medical, dental, vision, HSA, FSA, short-term and long-term disability, Life/AD&D insurance, voluntary Life/AD&D insurance, 401(k), identity protection, and pet insurance.

Recognizing that most individuals spend a significant portion of their adult lives at work, we have incorporated facilities to promote physical well-being, including a Golf Simulator, an onsite gym, a racquetball court, and walking treadmill desks.

Key Responsibilities:

  • Manage a segment of a client portfolio for select accounts.
  • Provide backup support during turnover and growth phases.
  • Assist with onboarding new hires.
  • Address back-office service team requirements, including:
    • Creating and printing benefit and new hire guides.
    • Providing EASE support through research, auditing, and ensuring accuracy.
    • Gathering information for pre-RFP processes.
    • Conducting marketing and spreadsheet tasks.
    • Updating the brokerage builder system.
    • Ensuring compliance by obtaining Schedule As and collaborating with 5500 vendors.
    • Notifying carriers of late payments and confirming receipt.
    • Publishing a monthly newsletter.
  • Coordinate and communicate with carriers, maintaining an updated contact sheet and scheduling meetings.
  • Assist clients as needed and provide additional support to various teams.
  • Support agency initiatives in effectively managing agency/carrier relationships.

Qualifications:

  • High school diploma.
  • Minimum of 1 year of administrative experience, preferably in a service or insurance context.
  • Familiarity with group medical, dental, disability, life, voluntary products, COBRA, ERISA, FSA, HSA, and HRA plans is preferred.
  • Knowledge of agency carriers, brokerage marketing, and underwriting is advantageous.
  • Understanding of fully insured and self-insured products is preferred.
  • Proficiency in Microsoft Office, particularly strong math and Excel skills.
  • Excellent prioritization and organizational skills.
  • Detail-oriented approach with effective problem-solving abilities and minimal supervision.
  • Strong time management and self-management skills.
  • Exceptional verbal and written communication skills.
  • Ability to work collaboratively in a team environment.
  • Proactive in identifying and addressing departmental needs.
  • Capability to maintain confidentiality.
  • Willingness to learn and understand various issues related to human resources and benefits.
  • Preferred: Minnesota Life and Health License.