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Instrument Service Specialist
2 months ago
Pace Analytical Services, LLC is a leading provider of analytical services and solutions. Our mission is to advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process.
Job DescriptionSummary: We are seeking a highly skilled Instrument Service Engineer to join our team. The successful candidate will be responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software.
Essential Functions:
- Provides intermediate to complex diagnosis, maintenance, and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment.
- Provides calibration and qualification of instruments and equipment.
- Recommends and implements improvements to instrument/equipment/system.
- Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
- Interacts with customers/staff to provide intermediate to complex analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
- Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
- Participates in cross-functional project or program objective and other project requirements, receives direction, and presents information to management.
- Provides intermediate to complex analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs, and practices involving standard operations.
- Provides standard research, feedback, and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
- Follows Standard Operating Procedures and methods to perform work.
- Ensures the accuracy of equipment, actions, procedures, and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical Services, LLC by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Qualifications:
- Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and three (3) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.
- Intermediate to complex knowledge of laboratory and analytical instrumentation.
- Intermediate to complex knowledge of metrology standards.
- Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
- Intermediate to complex knowledge in testing tools, instruments, and calibration.
- Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.
- Methods to resolve area problems, questions, and concerns.
- Comprehensive understanding of applicable area laws, codes, and regulations.
- Intermediate to complex understanding of comprehensive testing tools, equipment, and calibration.
- Computer applications and systems related to the work.
- Principles and practices to serving as an effective project team member.
- Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
- Correct business English, including spelling, grammar, and punctuation.
Benefits:
Pace Analytical Services, LLC offers a comprehensive benefits package, including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year, 40 hours paid sick time per year, paid bereavement leave, 8 hours paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k) and ROTH 401(k) with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Equal Opportunity Employer:
Pace Analytical Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state, or local laws.
