Restaurant Operations Manager

6 days ago


Seattle, Washington, United States Shake Shack Full time

About the Role

We are seeking a highly skilled and experienced Restaurant General Manager to lead our team and drive business success. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities

  • Operations Management
    • Oversee all aspects of restaurant operations, including inventory management, quality control, and safety protocols
    • Ensure seamless execution of menu items, promotions, and events
  • Team Leadership
    • Lead and develop a high-performing team of restaurant staff
    • Coach and mentor team members to achieve exceptional customer service and sales results
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and cost control
    • Drive sales growth and profitability through effective pricing, promotions, and menu engineering
  • Customer Experience
    • Ensure exceptional customer service and satisfaction through effective training and coaching
    • Monitor and address customer feedback and concerns

Requirements

  • Minimum 3 years of restaurant general management experience in a high-volume, fast-paced environment
  • Proven track record of driving sales growth and profitability
  • Excellent leadership and team management skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances

What We Offer

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays

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