Warranty Coordinator

2 days ago

Apollo Beach, Florida, United States Camping World Full time
Job Summary

Camping World is seeking a highly skilled and organized Warranty Administrator to join our team. As a key member of our Service Department, you will be responsible for ensuring seamless customer interactions and resolving warranty-related issues efficiently.

Key Responsibilities
  • Foster and maintain excellent relationships between customers and our store.
  • Answer incoming telephone calls and respond in a courteous and professional manner.
  • Assist Service Advisors in scheduling service appointments according to our scheduling policies.
  • Greet all incoming customers in a professional and courteous manner.
  • Assist Service Advisors in writing up incoming customers' work orders.
  • Obtain any necessary warranty or customer authorization prior to working on units, including taking pictures, faxing in for authorization, or following prescribed manufacturer's warranty policy and procedure manuals.
  • Follow up on all warranty receivables to ensure timely payment, contacting customers as needed to schedule appointments for special order parts.
  • Fill in as needed as a service dispatcher.
  • Participate in training as prescribed by management.
  • Assist technicians as needed with diagnosis, authorization, or repairs.
  • Follow up on open work orders according to our dealership's policy.
  • Follow all rules, regulations, and laws regarding the movement of dealership-owned or customers' units.
  • Maintain a clean and safe work environment.
  • Acknowledge all guidelines and policies as described in our company policy handbook.
  • Maintain a safe work area for customers and coworkers.
Requirements
  • High School Diploma or equivalent preferred.
  • One year of RV experience preferred but not required.
  • Strong computer skills.
  • Working knowledge of proper and safe equipment use.
  • Excellent organizational and sequencing skills.
  • Working knowledge of activities, methods, procedures, and policies of the Service Department.
  • General knowledge of product installation activities.
  • Valid Driver's License may be required.
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person.
  • Ability to accept additional tasks, duties, and/or direction from management.
  • Requires some bending, climbing, and kneeling to take photographs of various areas of an RV.
  • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
  • Periods of standing, stooping, crawling, and bending.
Compensation

The wage range for this role considers a wide range of factors, including skill sets, experience, and training. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role. Compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $25,000.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities.

Full-time associates are offered a comprehensive benefit package, including medical, dental, vision, and more. Part-time associates are offered access to dental and vision coverage. For more information, please visit.

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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