Service Department Lead

3 days ago


Deerfield Beach, Florida, United States Randstad Full time
Service Department Manager

Our client is seeking a seasoned Service Department Manager to lead their team in delivering exceptional service, warranty support, and project management. The ideal candidate will oversee all aspects of the service department, ensuring high levels of customer satisfaction, managing financial performance, and supporting the professional development of service team members.

Key Responsibilities:
  • Schedule and bid small projects, with the ability to act as a Superintendent as needed.
  • Ensure work proceeds according to schedule and profitability.
  • Supervise and coordinate repairs for warranty work, ensuring it is not a billable service call.
  • Ensure all warranty work is completed expeditiously.
  • Supervise and coordinate billable service work, ensuring all hours are billed properly.
  • Meet with the Director of Project Management to back-charge applicable work.
  • Personally oversee current customers and maintain detailed records for all work completed or in progress.
  • Follow up on Hurricane product installation coordinated with service department carpenters.
  • Responsible for effective and efficient supervision of service department personnel, conducting performance evaluations, and attending management meetings as required.
  • Hold service department meetings weekly and review daily reports on work completed, billings, and work in progress.
Requirements:
  • 10 years of experience in a similar role.
  • Experience level: Experienced.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.


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