Director of Business Application Solutions

1 week ago

Chicago, Illinois, United States Ann & Robert H. Lurie Children's Hospital of Chicago Full time
Job Summary

As a key member of the Ann & Robert H. Lurie Children's Hospital of Chicago team, the Director of Business Application Solutions will serve as the primary liaison between the Information Management Department and all hospital departments/areas. This role will have managerial responsibility for applications that support those functions, as well as general service delivery from IM to all hospital customer bases.

Key Responsibilities
  • Develop and Implement Information Management Service Delivery: Ensure high standards of service for all users of assigned IM-supported systems.
  • Direct Application Implementation and Maintenance: Direct the implementation and maintenance of assigned applications and monitor their function to ensure high standards of system performance and availability for users.
  • Facilitate Communication and Feedback: Facilitate regular meetings with customer groups to communicate overall Hospital IT vision and progress, as well as to gather customer feedback regarding IM performance and suggested improvements.
  • Monitor Operational Plans and Projects: Monitor the operational plans and projects in support of the Information Management Department plan.
  • Oversee System Implementation: Oversee the implementation of new systems, and participate in product selection, project management, and communication.
  • Define and Enhance Methodologies: Define and enhance methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement.
  • Monitor and Report Budget Variance: Monitor and report variances to project and operational budgets.
  • Provide Strategic Services: Provide strategic services to help the organization effectively manage information, using process improvements/re-engineering techniques.
  • Liaise with Vendors: Act as primary liaison with application software vendors; hold vendors accountable for service to Lurie Children's per their contractual obligations.
  • Manage Consulting Groups: Manage performance of key consulting groups engaged for applications support and various projects.
  • Organize IT Plans: Organize input regarding IT plans from customer bases to the strategic capital budget process.
  • Implement Improvement Initiatives: Implement and measure improvement in the Applications Support Team as outlined by departmental improvement guidelines.
  • Ensure Departmental Standards: Ensure that the Applications Team adheres to departmental project management standards, including oversight responsibility for successful completion of key applications projects and upgrades.
  • Manage Application Group Personnel: Manage application group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
  • Implement Customer Service Standards: Implement and measure adherence to customer service standards for the Applications Support Team.
  • Ensure Compliance Standards: Ensure Joint Commission and HIPAA compliance standards for the Applications Support Team.
  • Authority to Hire and Separate: The authority to hire, separate, promote, demote, write, and administer performance evaluations.
Requirements
  • Education: Bachelor's Degree in Information Technology or related training.
  • Experience: Minimum two years of applications implementation or support leadership experience preferred.
  • Skills: Strong leadership, analytical, and organizational skills; proven ability to develop and foster teams.
  • Communication Skills: Excellent oral and written communication skills; speaks and writes clearly and effectively.
  • Interpersonal Skills: Demonstrates strong interpersonal and teamwork skills and has ability to work with diverse constituencies throughout the medical center.
  • Project Management Skills: Strong project management skills with keen attention to details.
  • Technical Skills: Working knowledge of personal computers and Microsoft Windows OS and applications.
  • Ability to Manage Multiple Projects: Ability to manage and prioritize multiple projects and work effectively with minimal direction and supervision.

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