Dental Guest Services Coordinator

1 month ago


Brooklyn, New York, United States Bensonhurst Dental Full time
Job Title: Guest Services Coordinator

We are seeking a highly skilled and enthusiastic Guest Services Coordinator to join our team at Bensonhurst Dental. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our patients, and supporting the overall success of our dental practice.

Key Responsibilities:
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Answer new patient calls, respond to emails, and schedule appointments in a prompt and efficient manner.
  • Maintain accurate and up-to-date patient records, including demographic information and treatment plans.
  • Assist with the preparation and distribution of patient paperwork, including new patient packets and insurance forms.
  • Check patient insurance benefits and verify coverage prior to treatment.
  • Greet patients warmly and offer amenities, such as coffee or cold beverages, to enhance their experience.
  • Assist with marketing projects and special events, including social media management and event planning.
Requirements:
  • Strong administrative and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and vendors.
  • Compassionate and patient, with a strong commitment to providing exceptional customer service.
  • Professional demeanor and a positive attitude, with a strong work ethic and a willingness to learn and grow.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, including on-the-job training and ongoing education and development opportunities.
  • A dynamic and supportive work environment, with a team of experienced and dedicated professionals.
  • The opportunity to work with a state-of-the-art dental practice, with access to the latest technology and equipment.

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