Guest Services Ambassador
1 day ago
ASM Global is seeking a highly skilled Guest Services Representative to provide exceptional service to our high-end clientele at Barclays Center. As a key member of our team, you will be responsible for greeting and directing guests, conducting suite sweeps, and providing wheelchair escorts. Your excellent customer service skills and positive attitude will ensure a fun, friendly, and safe environment for all guests.
Key Responsibilities
- Greet guests with a smile and maintain a pleasant, friendly, and professional demeanor at all times.
- Protect the integrity of premium areas by ensuring all guests have a proper ticket/credential.
- Provide accurate directions to various clubs, suites, and premium areas of the building.
- Work with Security to ensure suites are empty of guests and lost items at the conclusion of every event.
- Responsible for safely transporting guests who request wheelchair escort services.
- Operate elevators in a safe manner and ensure only guests with proper tickets are allowed access to each respective concourse level.
Requirements
- High school diploma or equivalent.
- One year prior customer service experience, preferably in a sports/entertainment venue environment.
- Reliable, punctual, and regular in attendance with good communication skills.
- Must have reliable transportation to and from Barclays Center for scheduled shifts.
- Must be able to work in elevators for any shift at any time.
- Must have the ability to read, write, and understand English in a working environment.
Working Conditions
- Tasks are performed with moderate supervision.
- Expect to work 2-4 hours per shift in confined areas working as Elevator Operator.
- Walking and standing occur 90% of the time (4-6 hours per shift).
- Ability to lift 50 or more pounds.
- Ability to push/pull up to 200 pounds.
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