Guest Services Ambassador

2 days ago


Brooklyn, New York, United States ASM Global Full time
Job Title: Guest Services Representative

Job Summary:

ASM Global is seeking a highly motivated and customer-focused Guest Services Representative to join our team at Barclays Center. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our premium guests, ensuring a seamless and enjoyable experience at our events.

Key Responsibilities:

  • Greet and direct guests on the club and suite levels, providing accurate information and assistance as needed.
  • Conduct suite sweeps, ensuring the integrity of the premium areas and providing a secure environment for our guests.
  • Provide wheelchair escorts, operating elevators safely and efficiently.
  • Respond to guest inquiries, comments, and complaints in a professional and courteous manner.
  • Work collaboratively with Levy's Restaurants to ensure the needs of our premium guests are met.
  • Serve as a central hub for guest communication, responding to phone inquiries and providing event-related information.
  • Perform a variety of duties, including suite sweeps, elevator operations, and guest assistance, while maintaining a positive and professional demeanor.

Requirements:

  • High school diploma or equivalent required.
  • One year of prior customer service experience, preferably in a sports/entertainment venue environment.
  • Reliable transportation to and from Barclays Center for scheduled shifts.
  • Ability to work in confined areas, including elevators, for extended periods.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including evenings and weekends.

Working Conditions:

  • Walking and standing for 90% of the workday.
  • Ability to lift 50 pounds or more.
  • Ability to push/pull up to 200 pounds.
  • Work in a fast-paced environment with frequent changes in tasks and priorities.

What We Offer:

  • A competitive hourly rate.
  • A fun and dynamic work environment.
  • Opportunities for professional growth and development.

About ASM Global:

ASM Global is the world's leading venue management company and producer of live event experiences. We operate and invest in the world's most important stadiums, arenas, convention centers, and theaters, requiring unmatched dedication and expertise. Our focus is on YOU, our internal Team Members and guests, striving to enhance the experience and create amazing live events.



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