Guest Service Representative

2 days ago


Brooklyn, New York, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and maintain accurate records of guest information.
  • Explain room features to guests, provide directions, and inform them about property amenities, services, and hours of operation.
  • Follow up on outstanding requests or problems from the previous day and resolve them.
  • Run and review daily reports and logs, complete designated cashier and closing reports.
  • Accept and record wake-up call requests and deliver them to the appropriate department.
  • Count bank at the beginning and end of the shift, secure bank, and process all payment types.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.
What We Offer

We offer a competitive hourly rate of $29.51 to $39.35, health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and is committed to diversity and inclusion in the workplace.



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