Customer Support Manager

2 weeks ago


Chicago, Illinois, United States SpotMe Full time
About SpotMe

At SpotMe, we're passionate about helping customers succeed. Our engaging event platform is designed to accelerate relationships and create unforgettable experiences. We're a team of diverse individuals with unique backgrounds and aspirations, united by our shared values and strengths.

Our Culture

We believe in trust, empowerment, and inclusivity. Our remote work environment allows us to connect with each other from anywhere in the world. We celebrate diverse perspectives and create an environment that encourages growth and development.

Our Benefits
  • Competitive Compensation: We offer competitive packages that reflect our commitment to fairness and transparency.
  • Inclusive Culture: Our culture is built on trust, empathy, and respect for all individuals.
  • Work-Life Balance: We prioritize our employees' well-being and offer flexible work arrangements to support their needs.
  • Mental Health Support: Our Employee Assistance Program provides 24/7 support for mental, financial, physical, and emotional well-being.
  • Professional Development: We invest in our employees' growth and development through training, mentorship, and opportunities for advancement.
Our Hiring Process

We're committed to a fair and transparent hiring process. Our 5-stage recruitment process includes:

  • Review: We carefully review applications to ensure they meet our criteria.
  • Get-to-know Call: A Zoom call with our People and Culture team to discuss our values and culture.
  • Meet-the-Team Call: A Zoom call with your future line manager and colleagues to discuss the position and your experience.
  • Take-home Project: If applicable, you'll receive a case study to showcase your skills and experience.
  • Offer: We'll extend an offer to the candidate who best fits our team's needs and values.
Diversity, Inclusion, and Belonging

SpotMe is an equal opportunities employer. We recruit, compensate, and promote regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.



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