Customer Support Specialist

3 weeks ago

Chicago, Illinois, United States TripArc Full time
Customer Support Consultant (Travel Services)

**About the Role**

We are seeking a highly skilled Customer Support Consultant to join our dynamic team at TripArc. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring seamless travel experiences.

**Key Responsibilities**

  • Provide top-notch customer service to clients across all divisions, including Business, Leisure, Retail, and Kensington Tours
  • Demonstrate advanced proficiency in Sabre and a willingness to learn another GDS
  • Complete corporate reservations via the Sabre Reservations System
  • Support reservations on our in-house booking tools
  • Stay informed about airline rules and regulations and industry requirements
  • Work with global DMCs, suppliers, and partners to address client queries
  • Provide administrative support for all enquiries, including queue support and quote generation
  • Document and provide feedback/action summary on all calls received
  • Provide problem-solving expertise and superior customer care
  • Operate within company standards in customer service, productivity, quality standards, and operating procedures

**Requirements**

  • Minimum 5 years of experience in leisure or corporate travel after-hours/emergency travel team
  • Advanced GDS experience in Sabre, with exposure to Travelport and Amadeus
  • Strong communication skills, both verbal and written
  • Demonstrated ability to liaise with clients and establish positive relationships
  • Experience in a matrix-based and collaborative environment
  • Strong attention to detail, being highly organized, and showing the ability to multi-task
  • Ability to function in a fast-paced, demanding environment
  • Must be available evenings, overnights, weekends, and statutory holidays
  • Experience using Microsoft products, such as Excel and SharePoint
  • Ability to speak other languages, such as French or Spanish, desirable but not required

**What We Offer**

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation, allowing our employees to unleash their creativity and achieve a greater level of productivity. While we offer great perks, it's not just the benefits that make our culture great – it's the way management and teammates treat one another.

**Cultural Fit**

We're looking for someone who thrives in a technology and KPI-driven organization, can thrive in an entrepreneurial environment with ambiguity, and is highly functional in a fast-paced, constantly changing workplace. If you're a low-ego team player with the ability to build trust and work through conflict, we'd love to hear from you.

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