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Customer Support Specialist

2 months ago

Chicago, Illinois, United States Synergy Interactive Full time
Job Description:

At Synergy Interactive, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring our software product meets the highest standards of quality and usability.

Key Responsibilities:
  • Provide timely and accurate support to customers across various platforms, working independently to resolve issues and improve overall customer satisfaction.
  • Collaborate with internal teams to escalate and follow up on technical issues, ensuring prompt resolutions and continuous improvement.
  • Develop a deep understanding of our software product to offer in-depth support and clear guidance to users, identifying areas for improvement and recommending process enhancements.
  • Contribute to the creation of high-quality support documentation, FAQs, and help articles to improve user self-service options and reduce support queries.
  • Maintain a high level of customer satisfaction by efficiently managing and resolving inquiries, ensuring a positive experience for our customers.
Required Qualifications:
  • 2-4 years of experience in customer support within a software or tech-related startup, with a proven track record of delivering exceptional customer experiences.
  • Proficient in using web support tools and processes, with hands-on experience with ticketing systems like Zendesk or Freshdesk, and familiarity with CRM tools.
  • Strong communication skills, both written and verbal, with the ability to explain technical details clearly and effectively.
  • Strong problem-solving skills, excellent organizational abilities, and a customer-first attitude, with the ability to work independently and manage tasks effectively in a dynamic, fast-paced startup environment.
  • Experience with technical support and software platforms is a plus, but not required.