Customer Support Manager and Human Resources Administrator

2 weeks ago


Chicago, Illinois, United States Vivo Inc. Full time
Customer Support Manager and Human Resources Administrator

VIVO is a dynamic company that designs, manufactures, and supplies innovative products across multiple markets. We strive to create functional solutions that meet unsolved needs and enhance the customer experience. Our dedicated team collaborates with factories worldwide to design and build high-quality products. Our product range includes computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable, and other miscellaneous categories.

Job Summary

We are seeking a dynamic, self-starting individual who aligns with our Company Mission, Vision, and Core Values. The Customer Support Manager and Human Resources Administrator role combines two key functions: leading the Customer Service Department to enhance customer satisfaction and employee performance, and supporting the entire company with human resources operations.

Key Accountabilities
  • Customer Support Manager: Oversee employee performance, including quality of work, performance evaluations, and ongoing goals. Lead department meetings, department schedules, and shifts. Monitor department efficiency and lead new programs and policies. Audit department metrics to monitor trends, spot check to ensure CS policies are being followed, and set strategies to improve best practices.
  • Human Resources Administrator: Recruitment and onboarding of all hourly employees, students, interns, and seasonal workers. Oversee company benefits, including open enrollment, and assist employees with benefit and EOB questions or claims. Co-lead employee activity committee and events. Build and launch annual employee survey, compile data, and conduct 1:1 sessions with each employee for follow-up questions and action planning.
Requirements

At least three years of Human Resource experience is required. The ideal candidate will have excellent communication and leadership skills, with the ability to work in a fast-paced environment.

VIVO offers a rewarding workplace with a culture built on serving others in the workforce and community in a BIG way. This is a full-time onsite position in Goodfield, IL.



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