Customer Support Strategy Manager

4 hours ago


Chicago, Illinois, United States Okta, Inc. Full time
Customer Support Strategy Manager Opportunity

Okta, Inc. is seeking a highly skilled Customer Support Strategy Manager to join our team. As a key member of our Customer Support Operations team, you will play a critical role in developing and implementing strategies to drive exceptional customer experiences.

Key Responsibilities:
  • Owning key projects and initiatives for Support from inception to go live, including requirements gathering, documentation, and user acceptance testing.
  • Driving requirements and implementation of operational and policy strategies, policies, workflow processes, and standards.
  • Establishing and nurturing collaborative relationships with stakeholders across IT, Support, and various departments to foster a culture of teamwork and enhance productivity.
  • Maintaining and extending the use of Salesforce and other support systems through ongoing collaboration with the business and technology teams on business requirements.
  • Helping to communicate systems changes to Support and being a central point of contact for questions.
  • Acting as the subject-matter expert and providing answers, guidance, and help to the Support teams.
  • Managing production support systems issues, troubleshooting, and ensuring business continuity.
Requirements:
  • Proven track record (5+ years) in customer support operations or a similar role, with a focus on strategy development, process optimization, and team leadership.
  • 3+ years of experience with Salesforce Service Cloud.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
  • Experience with Jira, Asana, Confluence, Zapier, PagerDuty, Tableau, or similar tools.
  • An understanding of relational databases (MySQL, SQLite, PostgreSQL, SOQL).
  • Familiarity with scripting languages (Python, Javascript, etc.) is a plus.
  • Demonstrated project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
  • Strategic mindset with a passion for delivering exceptional customer experiences.
  • Adaptability and resilience in a fast-paced and evolving environment.
  • Bachelor's degree in Business Administration or Information Technology or equivalent experience.
What We Offer:
  • A competitive annual base salary range of $114,000-$172,000 USD for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington.
  • Equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.



  • Chicago, Illinois, United States Okta, Inc. Full time

    About OktaOkta is a leading provider of identity and access management solutions. Our mission is to enable individuals and organizations to safely use any technology, anywhere, on any device or app.Job SummaryWe are seeking a highly skilled Customer Support Strategy Manager to join our team. As a key member of our Support Operations team, you will be...


  • Chicago, Illinois, United States ServiceNow Full time

    Job Title: Delivery Strategy Manager for Customer OutcomesAt ServiceNow, we're transforming the way organizations work. As a Delivery Strategy Manager for Customer Outcomes, you'll play a critical role in shaping our delivery strategy to drive business outcomes for our customers.Key Responsibilities:Develop strategic business plans and programs to support...


  • Chicago, Illinois, United States Help At Home Full time

    Job Title: Senior Manager, Customer SupportJob Summary:Help at Home is seeking a Senior Manager, Customer Support to lead the organization's Great Support strategy and execution. This role will be instrumental in transforming Help at Home's support model by partnering with Field Support Center functional teams to build out a support model that provides our...


  • Chicago, Illinois, United States Farmer's Fridge Careers Full time

    Job Title: Pricing Strategy ManagerFarmer's Fridge is seeking a skilled Pricing Strategy Manager to join our team. As a key member of our pricing team, you will play a pivotal role in shaping and executing pricing strategies across our rapidly expanding network of locations.About the Role:The Pricing Strategy Manager will be responsible for driving revenue...


  • Chicago, Illinois, United States Glanbia plc Full time

    Job SummaryThis role is responsible for driving growth through product management of the deployment of strategies and development for healthy snacking. The Senior Product Strategic Manager will lead and liaise with cross-functional teams internally and externally to effectively manage and deliver on initiatives and strategies.Your Role as Senior Product...


  • Chicago, Illinois, United States Glanbia plc Full time

    Job SummaryThis role is responsible for driving growth through product management of the deployment of strategies and development for healthy snacking. The Senior Product Strategic Manager will lead and liaise with cross-functional teams internally and externally to effectively manage and deliver on initiatives and strategies.Your Role as Senior Product...

  • AI Strategy Manager

    4 weeks ago


    Chicago, Illinois, United States Jenner & Block Full time

    About the RoleJenner & Block is seeking a highly skilled AI Strategy Manager to join our team. As a key member of our innovation team, you will be responsible for developing and implementing AI strategies to drive business growth and improve client satisfaction.Key ResponsibilitiesDevelop and implement AI integration strategies to enhance business processes...


  • Chicago, Illinois, United States Help At Home Full time

    Job Title: Senior Manager, Customer SupportHelp at Home, LLC is seeking a Senior Manager, Customer Support to lead the organization's Great Support strategy and execution. This role will be instrumental in transforming Help at Home's support model by partnering with Field Support Center functional teams to build out a support model that provides our Field...


  • Chicago, Illinois, United States Foot Locker Full time

    Job Title: Senior Manager, Owned Media StrategyAbout the Role:We are seeking a highly skilled Senior Manager, Owned Media Strategy to join our team at Foot Locker. As a key member of our marketing organization, you will be responsible for developing and executing customer engagement strategies across email, SMS, and push notifications.Key...


  • Chicago, Illinois, United States Motorola Solutions Full time

    Job Title: Customer Support ManagerAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Customer Support Manager, you'll play a critical role in ensuring our customers receive exceptional service and support.Job Summary:The primary responsibility of this role is to effectively manage the Lifecycle Service...

  • GTM Strategy Manager

    3 weeks ago


    Chicago, Illinois, United States Gong Full time

    About GongGong is a leading provider of revenue intelligence solutions, helping businesses harness customer interactions to drive growth and efficiency.Job DescriptionWe are seeking a highly analytical and strategic GTM Strategy Manager to join our team. As a key member of our revenue operations team, you will be responsible for driving growth and revenue...


  • Chicago, Illinois, United States Motorola Solutions Full time

    Job DescriptionAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Customer Support Manager, you'll play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesManage customer contracts and ensure service delivery and SLA complianceWork with customers to...

  • AI Strategy Manager

    5 hours ago


    Chicago, Illinois, United States Conagra Brands Full time

    Conagra Brands AI Strategy ManagerWe are seeking an experienced AI Strategy Manager to join our team at Conagra Brands. As a key member of our AI team, you will play a critical role in operationalizing our vision and strategy for Generative AI across our Commercial organization.Key Responsibilities:Develop and execute tactical plans and projects to drive the...


  • Chicago, Illinois, United States Kellanova Co. Full time

    About the RoleWe are seeking a highly skilled Commercial Strategy Manager to join our team at Kellanova Co. As a key member of our commercial team, you will be responsible for developing and implementing commercial strategies that drive business growth and profitability.Key ResponsibilitiesDevelop and execute commercial strategies that align with the...

  • AI Strategy Manager

    3 weeks ago


    Chicago, Illinois, United States Conagra Brands Full time

    Job Title: AI Strategy ManagerConagra Brands is seeking an experienced AI Strategy Manager to play a key role in operationalizing the vision and strategy for Generative AI in our Commercial organization. As a strategic partner, you will work closely with our technical and business teams to facilitate the successful deployment and scaling of AI solutions.Key...


  • Chicago, Illinois, United States Metra Full time

    Job SummaryWe are seeking a highly skilled and experienced Manager, Planning and Strategy to join our team at Metra. The successful candidate will be responsible for leading the Planning and Strategy Division, overseeing the development of Metra's strategic planning efforts, and managing the day-to-day activities of the division.Key ResponsibilitiesLead the...


  • Chicago, Illinois, United States Huntington National Bank Full time

    Job SummaryThe Enterprise Strategy Manager will play a pivotal role on the Huntington Enterprise Strategy team by conducting comprehensive market assessments and formulating innovative strategies to drive organic and inorganic growth. A successful leader will collaborate closely with cross-functional teams, leveraging analytical and industry insights to...


  • Chicago, Illinois, United States KPMG Full time

    Job Title: Manager, Program Pricing Strategy Job Summary: KPMG is seeking a Manager, Program Pricing Strategy to join our Growth and Strategy organization. As a key member of our team, you will be responsible for defining, building, and overseeing value-based and offer configuration pricing programs critical to managing our overall firmwide efforts to...


  • Chicago, Illinois, United States Publicis Groupe Full time

    Pitch Strategy ManagerJoin Publicis Groupe, a world-leading communications group, as a Pitch Strategy Manager. In this role, you will be responsible for supporting the end-to-end management of pitch processes, including pitch folder setup, TEAMS channels, and project planning. You will also coordinate Request For Information (RFI) responses, gather data and...

  • AI Strategy Manager

    3 weeks ago


    Chicago, Illinois, United States Conagra Brands Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead the implementation of our Generative AI strategy at Conagra Brands. As AI Strategy Manager, you will play a key role in operationalizing our vision and strategy for Generative AI, working closely with our technical and business teams to facilitate the successful deployment and...