Restaurant Operations Lead

2 months ago


Toledo, Ohio, United States The Grille at Bridgewater Crossing Full time

About Us

The Grille at Bridgewater Crossing is a well-established casual dining establishment known for its commitment to providing an exceptional culinary experience. We pride ourselves on offering a harmonious blend of delicious cuisine, impeccable service, and a welcoming atmosphere.

Position Summary

As the Restaurant Operations Lead, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring the highest standards of service, customer satisfaction, and operational efficiency. You will play a key role in managing the restaurant staff, fostering a positive work environment, and collaborating closely with the culinary team to deliver an outstanding dining experience.

Key Responsibilities

  • Provide effective leadership and guidance to the restaurant staff.
  • Recruit, train, and develop a high-performing team of culinary professionals and service staff.
  • Cultivate a positive work culture that promotes teamwork, excellence, and continuous improvement.

Operational Excellence

  • Oversee daily restaurant operations, including opening and closing procedures, ensuring smooth and efficient service flow.
  • Ensure compliance with health and safety regulations, maintaining a clean, organized, and safe environment for both staff and guests.
  • Manage inventory effectively, control costs, and optimize resource utilization to maximize profitability.

Customer Service

  • Uphold the highest standards of customer service and guest satisfaction.
  • Address customer concerns or complaints promptly and professionally, ensuring a positive dining experience for every guest.
  • Train staff to deliver exceptional service, exceeding customer expectations and fostering loyalty.

Financial Management

  • Monitor and manage budgetary goals, including revenue and expenses, working closely with the finance team to analyze financial reports and make informed decisions.
  • Implement cost-control measures to maximize profitability while maintaining high standards of quality and service.

Menu Implementation and Development

  • Collaborate with the culinary team to ensure the successful implementation of the menu, ensuring consistency in food preparation and presentation.
  • Contribute to menu development by providing insights into customer preferences and industry trends.

Marketing and Promotions

  • Work with the marketing team to develop and implement promotional strategies that enhance the restaurant's visibility and attract new customers.
  • Identify opportunities to engage with the local community and build a loyal customer base.


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