Restaurant Operations Lead
2 months ago
About Us
The Grille at Bridgewater Crossing is a well-established casual dining establishment known for its commitment to providing an exceptional culinary experience. We pride ourselves on offering a harmonious blend of delicious cuisine, impeccable service, and a welcoming atmosphere.
Position Summary
As the Restaurant Operations Lead, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring the highest standards of service, customer satisfaction, and operational efficiency. You will play a key role in managing the restaurant staff, fostering a positive work environment, and collaborating closely with the culinary team to deliver an outstanding dining experience.
Key Responsibilities
- Provide effective leadership and guidance to the restaurant staff.
- Recruit, train, and develop a high-performing team of culinary professionals and service staff.
- Cultivate a positive work culture that promotes teamwork, excellence, and continuous improvement.
Operational Excellence
- Oversee daily restaurant operations, including opening and closing procedures, ensuring smooth and efficient service flow.
- Ensure compliance with health and safety regulations, maintaining a clean, organized, and safe environment for both staff and guests.
- Manage inventory effectively, control costs, and optimize resource utilization to maximize profitability.
Customer Service
- Uphold the highest standards of customer service and guest satisfaction.
- Address customer concerns or complaints promptly and professionally, ensuring a positive dining experience for every guest.
- Train staff to deliver exceptional service, exceeding customer expectations and fostering loyalty.
Financial Management
- Monitor and manage budgetary goals, including revenue and expenses, working closely with the finance team to analyze financial reports and make informed decisions.
- Implement cost-control measures to maximize profitability while maintaining high standards of quality and service.
Menu Implementation and Development
- Collaborate with the culinary team to ensure the successful implementation of the menu, ensuring consistency in food preparation and presentation.
- Contribute to menu development by providing insights into customer preferences and industry trends.
Marketing and Promotions
- Work with the marketing team to develop and implement promotional strategies that enhance the restaurant's visibility and attract new customers.
- Identify opportunities to engage with the local community and build a loyal customer base.
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