Restaurant Operations Manager

7 days ago


Toledo, Ohio, United States Jamba Full time

Job Summary:

The Restaurant Operations Manager is responsible for overseeing the daily operations of our restaurants, ensuring a positive guest experience, and driving sales and profitability. This role requires strong leadership and management skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Partner with General Managers and staff to run an excellent operation, showing leadership, being a team player, maintaining a professional demeanor, and helping crew members meet the standards for quality customer service.
  • Provide the necessary counsel and assistance to ensure managers establish business plans to help keep restaurants profitable.
  • Ensure the company is making a profit by following guidelines for sales growth, food prices, and employee wages.
  • Responsible for undergoing further training as well as training the staff. Training covers not just the scope of the restaurant's operations but also personal development.
  • Coaches store managers how to handle progressive discipline, termination issues, and employee development opportunities in both one-on-one and group training sessions.
  • Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
  • Continually evaluate and react to performance issues and actively recruit restaurant staff candidates.
  • Ensures that all restaurants maintain a Theoretical to Actual COGS variance of less than 2%.
  • Ensures that labor standards are followed in all restaurants and scheduled to actual labor stays within 2% variance.
  • Familiar with Aloha and NBO.

Requirements:

  • Guest service mentality; has a genuine desire to serve the customer.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Manages multiple projects and timelines with a sense of urgency and follow-through.
  • Well-organized and detail-oriented.
  • Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
  • Has an outgoing personality.
  • Strong work ethic.
  • Has restaurant industry experience.
  • Maintains regular and predictable attendance.
  • Must have a valid U.S. Driver's license.
  • Must be 18+ years old.

About Jamba:

Jamba is a leading smoothie and juice brand that has been bringing delicious and healthy options to customers for nearly 30 years. We're committed to using only the freshest ingredients and innovative flavors to create a unique experience for our guests.



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