Intake Case Manager

4 weeks ago

Nashville, Tennessee, United States Puzzle HR Full time
Job Description

We are seeking a skilled Intake Case Manager to join our team at Puzzle HR. As a key member of our community services team, you will be responsible for providing compassionate and respectful care to clients living with HIV.

Key Responsibilities:

  • Represent Puzzle HR in a professional and meaningful way as the first point of contact with clients seeking services.
  • Complete full intakes with new clients, including biopsychosocial assessments and initial plans of care that support clients in connecting to necessary services.
  • Assist clients newly diagnosed with HIV in seeking medical care and attending appointments within 30 days of diagnosis.
  • Provide comprehensive case management services to help clients address the complex challenges associated with living with HIV.
  • Meet regularly with clients in the office, in their homes, and in the community.
  • Conduct ongoing biopsychosocial assessments on all clients on a semiannual basis.
  • Assist clients with connections to medical, social, community, financial, and other needed services.
  • Assist clients in developing realistic action steps to achieve their goals.
  • Provide support services and referrals to clients who may be socially isolated.
  • Provide transportation to clients as needed to access medical, community, and agency services.
  • Advocate for clients within the agency and in external settings, such as medical providers and other agencies.
  • Build relationships with medical and social services providers to increase continuity of care.
  • Complete all documentation in an appropriate manner and in a reasonable timeframe according to agency standards.
  • Practice appropriate boundaries with clients and with work to ensure excellent services to clients while preserving self-care.

Requirements:

  • Bachelor's degree (preference for Social Work or other Human Services) - Must provide verifiable proof of degree.
  • Minimum of two years' experience in community-based social or health care services - a supervised BSW/MSW internship may count for one year.
  • Proficiency with a variety of technology, including Microsoft Office software (Word, Excel, Outlook), electronic health records (training provided), and general Windows PC and cell phone technology.
  • Valid Driver's License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency-related work.

Preferred Qualifications:

  • Bi-lingual abilities preferred.

About Us:

Puzzle HR is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity.

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