Bilingual Client Product Support Specialist

4 days ago


Nashville, Tennessee, United States CoStar Realty Information, Inc. Full time
Bilingual Client Product Support Specialist

We are seeking a highly skilled and motivated Bilingual Client Product Support Specialist to join our team at CoStar Realty Information, Inc. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in English and Spanish, ensuring their needs are met and exceeded.

Responsibilities:

  • Provide timely and accurate support to clients via phone, email, and chat in English and Spanish.
  • Develop and maintain in-depth knowledge of our products and services to effectively resolve client inquiries.
  • Collaborate with internal teams to ensure seamless client experiences.
  • Maintain accurate records of client interactions and provide regular feedback to management.
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.

Requirements:

  • Bachelor's degree from an accredited institution.
  • 2+ years of experience in a customer-facing role, preferably in the real estate industry.
  • Fluent written and verbal communication skills in English and Spanish.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of commercial and residential real estate information, analytics, and online marketplaces.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information].



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