Client Account Support Coordinator

2 months ago

Nashville, Tennessee, United States Wellpath Full time

Your Impact Matters:

Make a significant contribution every day to the lives of those in need
Become part of a mission-driven organization that prioritizes its people
Exceptional opportunities for career advancement

Explore a career that emphasizes:
Caring for marginalized, underserved, and at-risk populations
Commitment to diversity, equity, inclusion, and belonging
Independence within a supportive team environment
Opportunities for growth and professional development

Benefits and Perks
Alongside comprehensive benefits such as medical, dental, vision, paid time off, and 401k, we promote a work-life balance for our team members and their families to enhance physical, mental, and financial wellness, including:
DailyPay, access your earnings as you work
Tuition Assistance and scholarships for dependents
Employee Assistance Program (EAP) offering free counseling and health coaching
Company-funded life insurance
Tax-exempt Health Spending Accounts (HSA)
Wellness initiatives featuring fitness memberships and product discounts
Preferred banking partnerships with reduced rates for home and auto loans

*Eligibility for benefits may vary based on employee classification and duration of service.

Why Choose Us:

Now is your opportunity to impact the lives of those in need.

Our team is united by a profound commitment to assist society's most vulnerable and often neglected individuals. Each day, we are honored to approach our work with compassionate understanding, providing hope and healing to those who require it most. For those whose passion lies in serving others, this is your chance to join our mission to deliver quality care to every patient with empathy, teamwork, and innovation, living our principle to Always Do The Right Thing, and collectively contributing to the healing of the world, one patient at a time.

Wellpath serves hundreds of thousands of unique individuals in our facilities each month, with a significant portion receiving direct clinical care, including lives saved through emergency interventions.

We provide continuous training and development opportunities for both licensed and unlicensed healthcare professionals, along with top-tier clinical resources for education, training, and support at the point of care.

Your Role in Making a Difference:

The Account Support Specialist position is essential in delivering vital assistance to the company's Federal Bureau of Prisons (FBOP) services by overseeing and managing client accounts, which includes scheduling, reporting, record-keeping, and reviewing claims/invoices. This role requires a meticulous individual with outstanding organizational abilities to ensure the efficient operation of the FBOP client base.

Key Responsibilities:
  • Coordinate and schedule patient medical referrals to suitable providers, ensuring timely communication of appointment confirmations to site personnel.
  • Oversee Electronic Record Management Application scheduling functions for FBOP operations, including initial referral entry, appointment scheduling, patient information history, and completion status.
  • Maintain positive relationships with partner hospitals and specialty physician providers, ensuring accurate and timely payments, while communicating provider needs to the Network Development department.
  • Manage the patient appointment schedule for on-site clinics and emergency off-site situations, obtaining necessary documentation from clients monthly.
  • Communicate urgent issues, invoicing concerns, process enhancements, and client reporting to FBOP leadership and the client. Obtain and manage medical records from external providers and provide timely information to the client.
Qualifications & Requirements:

Education

  • College degree or relevant experience.

Experience

  • 2 to 5 years of professional experience, preferably in a medical or healthcare setting.
  • Exceptional interpersonal communication (verbal & written) and telecommunication skills are essential.
  • Responsible for frequent communications with Clinical Director, HSA, Health Records Assistant, hospitals, and specialty physician providers.
  • Superior organizational skills are required, with the ability to effectively multitask to coordinate patient appointment scheduling and manage daily calendars.
  • Proficiency in computer applications, particularly MS Word, Excel, and PowerPoint.
  • Must demonstrate excellent attention to detail and be comfortable working under tight deadlines.
Additional Information:
We are an Equal Employment Opportunity / Affirmative Action Employer:

We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.

We encourage you to apply if you find this role intriguing, even if your experience does not align perfectly with every aspect of the job description. You may be the ideal candidate for this position or one of our many other opportunities.

The application deadline for this position is subject to applicant volume.

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