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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
- Process sales transactions accurately and efficiently, ensuring high levels of customer satisfaction.
- Meet and exceed sales goals, working closely with the sales team to achieve targets.
- Stay up-to-date with product knowledge, features, and benefits to provide expert advice to customers.
- Maintain a clean and organized store environment, adhering to company standards and policies.
- Assist with inventory management, including receiving and stocking merchandise.
- Participate in ongoing training and development to enhance skills and knowledge.
- High school diploma or equivalent required.
- At least one year of experience in a customer-facing role, preferably in retail or sales.
- Ability to read, write, and communicate in English and Spanish.
- Valid driver's license and reliable transportation.
- Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally.
- Previous experience working in a delivery, retail, or customer service position.
- Experience selling paint and paint-related products.
- Experience operating tinting and mixing equipment.
The Sherwin-Williams Company is a leading manufacturer of paints, coatings, and related products. We are committed to providing exceptional customer service, quality products, and a positive work environment.
