Retail Operations Supervisor

2 weeks ago

Detroit, Michigan, United States Legends Full time
LEGENDS

Founded in 2008, Legends operates globally with divisions including Global Partnerships, Global Sales, Hospitality, Global Merchandise, Global Technology Solutions, Attractions, and Growth Enterprises. We provide a comprehensive data and analytics-driven service solution platform to enhance our clients' brands and fulfill their visions. Legends collaborates with prestigious clients across various sectors such as professional sports, collegiate athletics, attractions, entertainment, and conventions. We are recognized as industry leaders in crafting, planning, and delivering outstanding experiences in sports and entertainment.

GLOBAL MERCHANDISE

As acknowledged leaders in retail and merchandising, Legends Global Merchandise offers a fully tailored, customer-focused, omnichannel shopping experience for fans. Our service model enables us to deliver the latest trends, styles, designs, and brand partnerships across diverse categories. Whether in-venue, online, or through pop-up operations, Legends sets the benchmark for a distinctive shopping experience. We take pride in curating a customized inventory portfolio for each property, acting as a true extension of our clients' brands. We understand that different guests have unique preferences, and we are dedicated to creating a personalized retail experience.

THE ROLE

The Retail Operations Supervisor is accountable for the overall management of retail stores and kiosks. This role emphasizes exceptional customer service and seeks innovative methods to operate effectively and efficiently. The Retail Operations Supervisor reports directly to the Director of Merchandise.

ESSENTIAL FUNCTIONS
  • Oversee game day concourse and daily retail operations.
  • Ensure compliance with all security, control, and safety protocols established by Legends.
  • Manage store setups and product levels in all remote locations with attention to detail.
  • Facilitate and conduct month-end physical inventory counts.
  • Coordinate the setup, takedown, and logistical aspects of product movement.
  • Address staffing requirements for both game day and non-game day operations.
  • Maintain up-to-date knowledge of current and upcoming merchandise, sales, promotions, and policies regarding payments and exchanges.
  • Train and mentor new associates on daily responsibilities.
  • Assist in data-driven purchasing decisions.
  • Exhibit excellent customer service and communication skills.
  • Demonstrate the ability to work independently and collaboratively within a team environment.
  • Complete additional duties as assigned by the Director of Merchandise.
QUALIFICATIONS

To excel in this position, candidates must effectively perform each essential duty at the highest standards. The qualifications listed below represent the knowledge, skills, and abilities required:
  • Trustworthy and values direct, honest communication at all organizational levels.
  • Strong interpersonal skills, capable of effectively communicating and building positive relationships with all stakeholders.
  • Responsive to changing trends and circumstances; embraces change and welcomes new perspectives.
  • Ability to manage tasks effectively to ensure project completion; possesses strong organizational skills for people and processes.
  • Capable of managing personnel and resources to complete projects; adept at multitasking and maintaining order.
  • Proficient in computer applications, including Microsoft Word and Excel.
  • Willingness to work during all events, including extended hours, nights, weekends, and holidays.
COMPENSATION

Competitive salary based on experience, along with a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401k plan.

WORKING CONDITIONS

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While fulfilling job duties, the employee is regularly required to sit, talk, and hear; use hands to manipulate controls; and frequently reach with hands and arms. The employee must be able to stand, walk, and stoop. Specific vision abilities required for this position include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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