Customer Service Liaison

3 weeks ago


Kansas City, Missouri, United States Children's Mercy Kansas City Full time

The Financial Advocate for Families at Children's Mercy Kansas City serves as a primary contact for guarantors to navigate and resolve questions and concerns related to their billing or sensitive financial matters. The incumbent supports guarantors in a professional and empathetic manner, ensuring their financial needs are met. Key responsibilities include:

Key Responsibilities:

  • Providing exceptional customer service to guarantors, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborating with internal teams to resolve billing and financial discrepancies, ensuring accurate and efficient resolution.
  • Communicating with guarantors to understand their financial needs and concerns, providing personalized support and guidance.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guarantors and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to resolve complex billing and financial issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.


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