Customer Service Representative
1 day ago
Job Summary
The Customer Service Representative at TireHub LLC is responsible for developing and maintaining customer relationships and delivering exceptional customer service through inbound and outbound customer calls. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with the Customer Service Lead and other teams to meet shared objectives.
Key Responsibilities
Manage incoming customer calls and all aspects of inbound order management
Complete outbound phone calls/campaigns as assigned
Elevate unresolved customer issues to designated departments
Own follow-up to customers related to inbound calls and customer requests/issues
Drive customer adoption to self-service tools through helpful communication and support
Drive communication between Sales and Operations related to customer service
Provide B2B and AR support as needed
Complete other tasks assigned by the Customer Service Lead
Requirements
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Competencies
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Resourcefulness: Securing and deploying resources effectively and efficiently
Drives Results: Consistently achieving results, even under tough circumstances
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
What We Offer
TireHub LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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