Desktop Support Specialist

2 days ago


Jersey City, New Jersey, United States Crescens Full time
Job Title: Desktop Support Technician

Location: Trendon, NJ (Onsite)

Duration: 9 Months

Type: Contract

Note: Either iLinc Web Cam or In Person interview

Job Summary

The Desktop Support Technician provides technical assistance to in-house teams and responds to helpdesk tickets in a timely and professional manner. The ideal candidate will have experience with desktop computing equipment and software, as well as the ability to troubleshoot basic network, software, and printing problems.

Key Responsibilities
  • Respond to helpdesk tickets and provide technical assistance to in-house teams
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
  • Build and configure new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts)
  • Troubleshoot basic network, software, and printing problems
Required Skills
  • Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support
  • Professional work experience supporting and troubleshooting PC's running Windows 10 and 11
  • Professional work experience troubleshooting Dell PC hardware issues
  • Professional work experience supporting and troubleshooting PC peripheral devices
  • Professional work experience with the most recent version of the Microsoft Office Suite
  • Professional work experience imaging computers and physically setting up computers/monitors such as SCCM
  • Professional work experience using remote assistance tools such as Quick Assist or GoToAssist
  • Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)
  • Possesses user-friendly customer service skills
  • Experience with Absolute Computrace
  • Experience with hard drive encryption tools such as Bitlocker


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