IT Support Specialist
9 hours ago
We are seeking a highly skilled IT Support Engineer to join our team at Merge IT LLC. As an IT Support Engineer, you will be responsible for providing technical support to our clients in a manufacturing / factory setting.
Main Responsibilities:- Perform a range of technical work activities to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process.
- Document and report on work completed to ensure compliance with Company and Customer Procedures.
- Evaluate escalations and take appropriate action to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Able to follow instructions and procedures.
- Proven experience in IT Desktop Service environment.
- Uses information systems, technology functions, and applications in line with IT industry standards.
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities.
- Routine administrative skills.
- Good interpersonal skills, basic literacy, and numeracy skills.
- Demonstrates awareness of health and safety at work.
We are an equal opportunity employer and celebrate diversity. If you are a motivated and organized individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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