Computer User Support Specialist

2 weeks ago


Jersey City, New Jersey, United States Link Solutions Full time
Job Title: Computer User Support Specialist

Link Solutions, Inc. is seeking a skilled Computer User Support Specialist to join our team in Picatinny Arsenal, NJ.

Job Summary

We are looking for a highly motivated and detail-oriented individual to provide technical support to our users. The successful candidate will have excellent communication skills, a strong understanding of computer systems, and the ability to troubleshoot and resolve technical issues.

Key Responsibilities
  • Provide Tier 2 support to users via email, Microsoft Teams, and Remedy incident tracking system
  • Perform system analysis, user and server account creation tracking, group policy management, scripting, and accounts management
  • Ensure all issues are responded to via email, phone call, or through desktop support
  • Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms
  • Install and configure new computers and relocate existing computers as needed
  • Diagnose and repair hardware and software-related issues for computers, network printers, and scanners
  • Develop, test, and implement new software and patches
Requirements
  • US Citizenship
  • Active DoD Secret Clearance
  • CompTIA Security+ CE equivalent or higher
  • Bachelor's Degree in Computer Science, Information Systems, or related field, or 2+ years of relevant experience
  • Experience with Active Directory, Windows 10, Microsoft Office 365, and remote desktop (Citrix)
  • Excellent communication and interpersonal skills
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Preferred Qualifications
  • Microsoft 365 Certified
  • TIL Foundation v4 or higher
  • Modern Desktop Administration Associate
  • Experience working in a Department of Defense (DoD) environment
What We Offer

Link Solutions, Inc. offers a competitive compensation and benefits package, including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

We are an Equal Opportunity Employer and participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.



  • Jersey City, New Jersey, United States Royal Bank of Canada Full time

    Position OverviewAt RBC, we foster a culture that is highly supportive and filled with opportunities for growth and recognition. You will play a crucial role in helping our clients succeed and our communities thrive, driven by a collective purpose.What is the Opportunity?We are seeking an End User Engineering/Microsoft 365 Specialist.Key Responsibilities:As...


  • Jersey City, New Jersey, United States Royal Bank of Canada Full time

    About UsAt RBC, we foster a culture that is both supportive and rich in opportunities for growth and reward. Our mission is to empower our clients and enrich our communities through a shared sense of purpose.What is the Opportunity?We are seeking an End User Engineering/Microsoft 365 Specialist to join our team. This role requires an expert-level skill set...


  • Jersey City, New Jersey, United States Royal Bank of Canada Full time

    About UsAt RBC, we foster a culture that is supportive and filled with opportunities for growth and recognition. You will play a vital role in helping our clients succeed and our communities thrive, driven by a shared sense of purpose.What is the Opportunity?We are seeking an End User Engineering/Microsoft 365 Specialist with an expert-level skill set in end...


  • Jersey City, New Jersey, United States Royal Bank of Canada Full time

    Opportunity OverviewAt RBC, we foster a culture that is supportive and filled with opportunities for growth and reward. You will play a crucial role in helping our clients succeed and our communities thrive, driven by a shared sense of purpose.Position SummaryAs a Lead End User Computing Engineer, you will focus on End User Engineering and Microsoft 365...


  • Jersey City, New Jersey, United States Royal Bank of Canada Full time

    Opportunity OverviewAt RBC, we foster a culture that is supportive and filled with opportunities for growth and reward. As a member of our team, you will play a crucial role in helping our clients succeed and our communities thrive, driven by a shared sense of purpose.Role SummaryThe position of Lead End User Computing Engineer focuses on providing...


  • Jersey City, New Jersey, United States Royal Bank of Canada Full time

    Position OverviewAt RBC, we foster a culture that is supportive and filled with opportunities for growth and recognition. You will play a crucial role in helping our clients succeed and our communities thrive, driven by a shared sense of purpose.What is the Role?This position focuses on End User Engineering and Microsoft 365 specialization.Key...


  • Jersey City, New Jersey, United States ApTask Full time

    About the RoleWe are seeking a skilled and versatile IT Support Specialist to join our team at ApTask, a leading global provider of workforce solutions and talent acquisition services. As a Hybrid IT Support Professional, you will be responsible for providing comprehensive support to our organization's IT infrastructure, including hardware maintenance and...


  • Jersey City, New Jersey, United States ApTask Full time

    About the RoleWe are seeking a skilled and versatile IT Support Specialist to join our team at ApTask. As a Hybrid IT Support Professional, you will be responsible for providing comprehensive support to our organization's IT infrastructure, including hardware maintenance and troubleshooting, as well as handling IT helpdesk queries.Key...

  • IT Support Specialist

    4 weeks ago


    Jersey City, New Jersey, United States Mitsubishi Tanabe Pharma Full time

    Position OverviewInnovative Approach, Deeply Rooted in Heritage. Mitsubishi Tanabe Pharma America, Inc. (MTPA) stands as a proud U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, boasting a legacy that spans over three centuries. Our parent company is renowned for its research-driven initiatives in the pharmaceutical sector,...


  • Jersey City, New Jersey, United States HCL Technologies Full time

    Fircosoft Application SpecialistAs a Fircosoft Application Specialist at HCL Technologies, you will play a critical role in supporting the Fircosoft Sanctions screening systems and services within the Compliance Technology division. Your primary responsibility will be to ensure the bank meets all its risk, legal, and regulatory responsibilities and...


  • Jersey City, New Jersey, United States HCL Technologies Full time

    Job DescriptionFircosoft Specialist:Brief on the Role:The Fircosoft Application Specialist supports the Fircosoft Sanctions screening systems and services within Compliance Technology division in SMBC. Sanction screening systems ensure the bank (SMBC) meets all its risk, legal and regulatory responsibilities, and obligations in connection with Sanctions...


  • Jersey City, New Jersey, United States Crescens Full time

    Job Title: Desktop Support TechnicianLocation: Trendon, NJ (Onsite)Duration: 9 MonthsType: ContractNote: Either iLinc Web Cam or In Person interviewJob SummaryThe Desktop Support Technician provides technical assistance to in-house teams and responds to helpdesk tickets in a timely and professional manner. The ideal candidate will have experience with...


  • Jersey City, New Jersey, United States ZephyrTech Full time

    About the RoleZephyrTech is seeking an IT-Specialist for First and Second-Level Support to join our team in Ratingen.Main ResponsibilitiesFirst-Level support: recording, checking, and resolving incidents and requestsManagement and administration of technical workstations (thin clients, laptops, printers)Management of MDM solutions and mobile devices...


  • Jersey City, New Jersey, United States Link Solutions Full time

    Job SummaryLink Solutions is seeking a highly skilled Computer Support Specialist to join our team in a dynamic and innovative environment. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring their technical needs are met, and helping to drive business success.Key...


  • Jersey City, New Jersey, United States ZephyrTech Full time

    About the RoleZephyrTech is seeking a highly skilled SAP Support Specialist to join our team. As a key member of our Central Business Organization department, you will play a crucial role in providing expert support for business processes and systems.Key ResponsibilitiesCollaborate with the BOS-Operations team to ensure seamless integration of business...


  • Jersey City, New Jersey, United States ZephyrTech Full time

    About the RoleZephyrTech is seeking a highly skilled SAP Support Specialist to join our team. As a key member of our Central Business Organization department, you will play a crucial role in providing expert support for business processes and systems.Key ResponsibilitiesCollaborate with the BOS-Operations team to ensure seamless integration of business...


  • Jersey City, New Jersey, United States Apex Systems Full time

    Job Title: App Production SupportApex Systems is seeking a highly skilled App Production Support professional to join our team. As a key member of our support team, you will be responsible for providing timely and effective support to our clients in the Counterparty Credit Risk space.Key Responsibilities:Respond to and resolve business queries and feed/batch...


  • Jersey City, New Jersey, United States Technogym Full time

    About UsTechnogym is a global leader in the fitness industry, inspiring 55 million daily users to achieve their wellness goals. Our innovative solutions for fitness, sport, and health have made us a success story with over 2,500 employees and 15 branches across the globe.Your RoleAs a Technical Call Center Specialist, you will be part of our customer-facing...


  • Jersey City, New Jersey, United States Innova Solutions Full time

    Job Title: Desktop Support 2Innova Solutions is seeking a skilled Desktop Support 2 to join our team. As a Desktop Support 2, you will be responsible for installing, updating, and repairing personal computer hardware, software, and network service systems.Key Responsibilities:Troubleshoot and replace laptop and PC hardware.Perform hardware upgrades, hardware...


  • Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full time

    Job OverviewPosition SummaryThe IT Support Specialist II is responsible for the upkeep and management of internal computer systems, workstations, peripherals, applications, and the overall health of monitoring systems. This role involves diagnosing issues promptly and accurately, ensuring thorough documentation of problems within the ticketing system....