Service Advisor/Sales Representative

17 hours ago


Arlington, Texas, United States Driver's Edge Auto Repair Full time
Job Title: Service Advisor/Sales

Driver's Edge Auto Repair is seeking a highly motivated and customer-focused Service Advisor/Sales professional to join our team. As a Service Advisor/Sales, you will be responsible for providing exceptional customer service, promoting all products and services offered by Driver's Edge, and working closely with our automotive technicians to ensure customer satisfaction.

Key Responsibilities:
  • Provide prompt and professional customer service to all customers, both in person and over the phone.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services and products to customers based on their needs and preferences.
  • Communicate clearly and effectively with customers, providing updates on the status of their services and ensuring they are satisfied with the work performed.
  • Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
Requirements:
  • High school diploma or equivalent required.
  • Prior experience as a Service Advisor/Sales professional is highly preferred, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Valid driver's license required.
Benefits:
  • Competitive bi-weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.


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