Client Support Specialist

1 week ago


Livonia, Michigan, United States Critter Control Full time

Client Support Specialist

Job Category: Customer Service Requisition Number: CUSTO19304

Job Details

Description

Remote Support Position with a Leading Wildlife Management Firm

Established in 1984, Critter Control specializes in managing nuisance wildlife for both residential and commercial properties, delivering top-tier wildlife, animal, and integrated pest control services nationwide. We engage with wildlife and communities, offering rewarding careers in a stable industry.

Key Responsibilities of the Client Support Specialist:

  • Handle service inquiries, ensuring resolution and updating logs with comprehensive details (reason for call, steps taken, follow-up dates, resolution, and customer satisfaction).
  • Act as the primary contact for cancellation inquiries, striving to retain the service.
  • Process cancellations, chargebacks, and service modifications within the management system.
  • Follow up on cancellations two weeks post-entry, attempting to recover the service (offering discounts or downgrades) and ensuring customer satisfaction.
  • Conduct welcome calls for new route customers and for significant residential jobs, following up post-completion if necessary.
  • Manage and document updates on regional accounts receivable files (overdue balances, declined payments, etc.).
  • Make collection calls as needed.
  • Perform quality assurance calls with current route customers as directed by management.
  • Complete additional tasks as assigned by management.

We Provide:

  • Competitive salary and benefits package.
  • Flexibility for remote work and office attendance.
  • Comprehensive training program.
  • Extensive benefits including medical, dental, vision, and life insurance.
  • 401(k) plan with company matching and employee stock purchase options.
  • Paid time off, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and scholarship opportunities.

As an industry leader, we prioritize our people, progress, and professionalism. As a subsidiary of a publicly traded company, we are financially secure and continue to grow. We are proud to be recognized as a Top Workplace.

Skills Required:

  • Presentation: Intermediate
  • Microsoft Excel: Intermediate
  • Teamwork: Intermediate
  • Leadership: Intermediate
  • Goal Achievement: Advanced
  • Results Oriented: Intermediate
  • Business Development: Intermediate
  • Customer Service: Advanced
  • Communication: Advanced

Education:

Required: High School diploma or equivalent.

Preferred: Associate's degree or higher.

Experience:

Required: Strong phone handling skills and active listening abilities.

Ability to effectively address sensitive inquiries or complaints.

2 years: Experience in customer service.

Preferred: Ability to multitask, prioritize, and manage time efficiently.

Familiarity with management software.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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