Member Service Representative

2 weeks ago


San Francisco, California, United States Exos Partners Full time

**Job Summary:**

**About Exos Partners:**

Exos Partners is a leading provider of human performance solutions, dedicated to helping individuals and teams achieve their goals. Our team is passionate about delivering exceptional customer experiences and creating a supportive environment for our members.

**Job Description:**

We are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be responsible for:

  • Providing exceptional customer service to our members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Creating awareness of our services and promoting membership growth through community outreach and connectivity.
  • Delivering personalized site tours to potential members, showcasing the benefits of our services and facilities.
  • Sustaining and supporting membership retention through member engagement and personalized communication.
  • Performing other tasks as assigned to support the success of our team.

**Requirements:**

  • At least one year of experience in a customer service-based role.
  • A dynamic personality with excellent communication and interpersonal skills.
  • The ability to multi-task, work independently, and prioritize tasks effectively.
  • Flexibility to work evenings, weekends, and holidays as needed.

**Physical Requirements:**

  • Candidates must be able to lift up to 50 pounds unassisted repeatedly throughout the workday.
  • Frequent walking, bending, stretching, lifting, pushing, pulling, and squatting are required.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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