Member Services Representative

1 week ago


San Francisco, California, United States YMCA of San Francisco Full time

Careers with a Purpose

Envision a workplace where your daily contributions have a positive impact on individuals and communities. As a leading nonprofit organization dedicated to enhancing community well-being through youth development, healthy living, and social responsibility, the YMCA of San Francisco provides more than just employment -- we offer a career path that allows you to make a significant difference in your community. At the Y, you can explore your passion and build a fulfilling career addressing some of the most urgent social challenges in our nation.

Position Overview

The Membership Support Coordinator plays a vital role in fostering a smooth and impactful YMCA member experience from the initial interaction to ongoing engagement with current members. The ideal candidate embodies the Y's core values of compassion, integrity, respect, and accountability, and applies the Y's Member Engagement Principles of welcoming, connecting, supporting, and inviting during all interactions with members and guests. They assist YMCA members in accessing available resources, whether online or at the facility. The candidate is expected to possess a broad understanding of the center, its programs, and activities, providing service and information to members while ensuring a safe environment for everyone.

Compensation

Salary range: $18.50 to $22.00 per hour

Required Qualifications

  • Minimum age of 18 years
  • High school diploma or equivalent
  • Availability on weekdays and/or weekends
  • Flexibility to work mornings, afternoons, and/or evenings
  • At least 6 months of experience in customer service
  • Proficiency in computer skills and familiarity with Office 365
  • Excellent interpersonal and customer service skills, including phone etiquette
  • Current certification in CPR and First Aid approved by YMCA

Preferred Qualifications

  • Experience using Salesforce
  • Bilingual abilities in Spanish, Cantonese, and/or Mandarin

Important Note:

All employees at the YMCA are regarded as having supervisory or disciplinary authority over minors. Job offers are contingent upon successful background checks. In accordance with the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.



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