Restaurant Operations Manager
7 days ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Call Your Mother Deli. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Operations Management: Oversee the preparation, execution, and closing of daily restaurant operations, ensuring seamless service delivery and maintaining high standards of quality and cleanliness.
- Team Leadership: Manage and lead a team of front-of-house and kitchen staff, providing guidance, coaching, and development opportunities to ensure excellent service and high employee engagement.
- Customer Service: Foster a positive and welcoming environment for customers, ensuring their needs are met and exceeded, and addressing any concerns or issues promptly and professionally.
- Inventory Management: Assist in managing inventory, ordering, and budgeting for food, beverages, and labor, ensuring optimal stock levels and minimizing waste.
- Recruitment and Training: Participate in the recruitment, hiring, training, and performance evaluation of new team members, ensuring they meet our high standards and are equipped to provide exceptional service.
- Scheduling and Time Management: Assist in scheduling staff, ensuring adequate coverage, and managing time effectively to meet business needs and deadlines.
- Experience: 1-2 years of experience in a restaurant management role, preferably in a fast-paced, high-volume environment.
- Skills: Proven ability to lead and motivate teams, excellent communication and interpersonal skills, basic understanding of P&L, COGS, decision-making, process improvement, labor/scheduling, training, and team development.
- Certifications: ServeSafe Manager's Food Safety Certification.
- Language: Spanish speaking and writing skills required.
- Competitive Salary: $55,000 and a 10% bonus opportunity.
- Benefits Package: Health, dental, and vision insurance, 401k, paid vacation, and paid parental leave.
- Staff Perks: Free Call Your Mother staff meals, free fitness and wellness classes, English/Spanish classes, team-building activities, and more.
Call Your Mother Deli is a neighborhood bagel shop and deli with a passion for serving high-quality food and providing exceptional customer service. We are committed to creating a positive and inclusive work environment, where our team members feel valued and empowered to grow and succeed.
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