Customer Service Team Supervisor

2 weeks ago


Charleston, West Virginia, United States TekShapers Full time
Immediate Opening:

Position: Team Lead

Company: TekShapers

Location: Charleston, WV

Role Overview:
We are seeking a dedicated Team Lead with a strong background in customer service to oversee operations in a dynamic call center environment. The ideal candidate will possess:

  • At least 2 years of experience in a call center or similar setting.
  • A profound understanding of customer service principles and practices.
  • Proven leadership capabilities with a minimum of 1 year in a supervisory role.

Key Responsibilities:
- Manage daily operations and ensure exceptional service delivery.
- Mentor and guide team members to enhance performance and customer satisfaction.
- Collaborate with management to improve processes and operational efficiency.

Job Type:
Contract

Compensation:
$18.00 per hour

Shift:
Day shift

Experience Requirements:
- Customer service: 1 year (Required)
- Leadership: 1 year (Required)

Work Environment:
In-person interaction is essential for this role.

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