Customer Service Team Supervisor
2 weeks ago
Position: Team Lead
Company: TekShapers
Location: Charleston, WV
Role Overview:
We are seeking a dedicated Team Lead with a strong background in customer service to oversee operations in a dynamic call center environment. The ideal candidate will possess:
- At least 2 years of experience in a call center or similar setting.
- A profound understanding of customer service principles and practices.
- Proven leadership capabilities with a minimum of 1 year in a supervisory role.
Key Responsibilities:
- Manage daily operations and ensure exceptional service delivery.
- Mentor and guide team members to enhance performance and customer satisfaction.
- Collaborate with management to improve processes and operational efficiency.
Job Type:
Contract
Compensation:
$18.00 per hour
Shift:
Day shift
Experience Requirements:
- Customer service: 1 year (Required)
- Leadership: 1 year (Required)
Work Environment:
In-person interaction is essential for this role.
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