Aviation Customer Service Leader

2 weeks ago

Charleston, West Virginia, United States Piedmont Airlines, Inc Full time

Overview:

Piedmont Airlines is dedicated to delivering exceptional service in the aviation industry. We are currently seeking a dedicated and dependable leader to take on the role of Customer Service Supervisor. This position is crucial for overseeing the daily operations of our customer service department while adhering to established guidelines and protocols.

Key Responsibilities:

  • Mentor and guide team members in their professional development.
  • Address and rectify non-compliance issues, implementing disciplinary measures when necessary.
  • Familiarize oneself with corporate culture, policies, and objectives, ensuring these are integrated into daily operations.
  • Oversee departmental activities in alignment with established procedures.
  • Manage a diverse team with varying responsibilities.
  • Perform administrative tasks, including generating daily, weekly, and monthly reports.
  • Enhance operational efficiency by adapting to changing conditions and proactively addressing challenges.
  • Supervise and support personnel in fulfilling their responsibilities, making adjustments as needed to ensure timely performance and high-quality customer service.
  • Operate motorized equipment as required.
  • Provide assistance during employee absences that impact operations.

Qualifications and Skills:

  • Strong organizational abilities and capacity to handle multiple tasks simultaneously.
  • Self-sufficient with the ability to establish and adhere to deadlines.
  • Proficient in collaborating with all levels of management and support staff.
  • Capable of resolving conflicts among team members effectively.
  • Familiarity with Microsoft Office Suite is essential.
  • Previous experience with internal control processes for accountable items is preferred.
  • Willingness to work a flexible schedule.

Preferred Qualifications:

  • Experience in airline management is advantageous.
  • Current employees of Piedmont with a minimum of six months of service are encouraged to apply.
  • Understanding of basic airport operations and the fundamental roles of gate and ramp agents.
  • Extensive knowledge of QIK systems is a plus.
  • A Bachelor's Degree in Aviation, Business, or a related field is preferred.

Work Environment:

  • Use of computers and various office equipment.
  • Work in an airport ramp setting, subject to varying weather conditions and elevated noise levels.
  • Availability for all shifts, including weekends, nights, holidays, and irregular hours.

Physical Requirements:

  • Frequent physical activities including stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
  • Ability to handle objects weighing up to 70 pounds regularly, and up to 100+ pounds occasionally, with assistance.
  • Support passengers with disabilities, including assisting with wheelchairs.

The above information provides a general overview of the role and is not an exhaustive list of responsibilities, duties, and skills required. Responsibilities may evolve as necessary.

Employment is contingent upon a clear driving record, a comprehensive criminal history check, and a drug screening as required. Proof of high school or GED completion is also necessary. Candidates must be at least 18 years of age.

We offer a comprehensive benefits package that includes paid training, holiday pay, a 401(k) plan, vacation time, and family travel opportunities on the American Airlines network. Medical and dental coverage is available.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we provide performance-based bonuses and relocation assistance, subject to company policy and performance metrics.

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