Loan Servicing Support Professional

5 days ago


San Diego, California, United States Guild Mortgage Full time

About Guild Mortgage Company: With over 60 years of experience in the mortgage banking industry, Guild strives to deliver exceptional customer experiences. We're committed to providing affordable home financing options, ensuring that our customers receive the best possible service.

The Customer Service Representative is a critical member of our team, responsible for building relationships with customers, responding to their inquiries, and resolving any issues promptly and professionally.

Main Responsibilities:

  • Communicate effectively with customers, providing clear and concise information about their loan services.
  • Use data-entry software to document customer interactions and update records.
  • Collaborate with colleagues to address customer concerns and provide resolutions.

Skills and Qualifications:

  • Bilingual Spanish preferred.
  • High school diploma or equivalent, along with a minimum of two years' experience in high-volume customer service roles.
  • Prior experience in consumer lending, banking, or related industries is strongly preferred.

Salary Range: $22-$23/hour, with benefits including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match.


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