Loan Servicing Team Lead

1 week ago


San Diego, California, United States BluPeak Credit Union Full time
About the Role

We are seeking a highly skilled Loan Servicing Team Lead to join our team at BluPeak Credit Union. This is an exciting opportunity to lead a team of professionals who are dedicated to delivering exceptional service to our members.

Job Summary

The Loan Servicing Team Lead will oversee the loan servicing functions, ensuring timely completion and delivery of team deadlines and commitments. You will be responsible for assigning tasks, monitoring progress, and addressing any issues that arise, as well as handling complex duties within Loan Servicing.

Key Responsibilities
  • Team Leadership: Provide guidance and oversight to the loan servicing team, ensuring they have the necessary resources and support to meet their goals.
  • Task Assignment and Management: Assign tasks and projects to team members, monitor progress, and provide feedback to ensure timely completion.
  • Issue Resolution: Address any issues that arise, including escalated complaints, and work with team members to resolve them in a timely manner.
  • Complex Duties: Handle complex duties within Loan Servicing, including DMV title issues, insurance, mortgage servicing, and payment processing.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least 5 years of experience in loan servicing, preferably in a lead or supervisory capacity.
  • A working knowledge of all consumer and real estate loan products, policies, procedures, services, and delivery methods.
  • Strong interpersonal and communication skills, with the ability to work effectively with a diverse group of people.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
What We Offer

As a Loan Servicing Team Lead at BluPeak Credit Union, you can expect:

  • A competitive salary of $28-$32 per hour.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement savings plan, with company matching.
  • A generous paid time off policy, including vacation and sick leave.


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