Loan Servicing Operations Manager
1 week ago
We are seeking a highly skilled Loan Servicing Lead to join our team at BluPeak Credit Union.
Company OverviewBuPeak Credit Union is a leading financial institution dedicated to providing exceptional member service and supporting the community.
Salary and BenefitsThe estimated annual salary for this position is $57,600 - $65,280, depending on experience. Our comprehensive benefits package includes health insurance, retirement plan, and paid time off.
Job Responsibilities- Member Service: Provide exceptional member service by proactively communicating with internal and external customers, resolving complaints, and tracking issues to ensure the best member experience.
- Quality Control: Perform quality control of daily loan servicing functions ensuring compliance with policies, procedures, and guidelines and addressing any issues promptly.
- Lead Responsibilities: Model leadership, service excellence, cultural values, and commitments; coordinate work for others and provide direction for the loan servicing team; act as Subject Matter Expert (SME) for special projects.
To perform this job, the employee must possess strong interpersonal skills, good phone and e-mail etiquette, a professional presentation, and a high degree of personal initiative. Must have 5 years of Loan Servicing Experience and minimum one year of lead or supervisory experience. Knowledge of credit union loan products and applicable policies and standards, as well as understanding of government regulations and legal requirements involving loan servicing.
Required Skills and Qualifications- Education: High school diploma or equivalent.
- Experience: 5 years of Loan Servicing Experience and minimum one year of lead or supervisory experience.
- Skills: Strong interpersonal skills, good phone and e-mail etiquette, professional presentation, and high degree of personal initiative.
We offer a comprehensive benefits package including health insurance, retirement plan, and paid time off.
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