Loan Servicing Lead

7 days ago


San Diego, California, United States BluPeak Credit Union Full time
Job Summary

We are seeking a highly skilled Loan Servicing Lead to join our team at BluPeak Credit Union. This is an exciting opportunity for an experienced professional to lead our loan servicing functions and ensure timely completion of team deadlines and commitments.

Responsibilities

As a Loan Servicing Lead, you will be responsible for overseeing the teams loan servicing tasks, assigning tasks, monitoring progress, and addressing all issues that arise. You will also handle complex duties within Loan Servicing, including DMV title issues, insurance, mortgage servicing, and payment processing. Additionally, you will be responsible for process development and documentation, contributing to the refinement of procedures for optimal efficiency and effectiveness.

Key Responsibilities Include:
  • Providing exceptional member service by proactively communicating with internal and external customers, resolving complaints, and tracking issues to ensure the best member experience.
  • Responsible for conducting testing of core system updates and releases, providing necessary system overrides for the Loan Servicing department.
  • Collaborating closely with Marketing and Compliance departments on required statement updates, communicating changes to third-party vendors, and ensuring quality control prior to statement approval.
  • Responsible for researching and implementing process streamlining initiatives, updating, and creating loan servicing policies and procedures to enhance departmental efficiency.
  • Responsible for managing workflow to effectively meet deadlines, setting priorities, and organizing workloads to optimize departmental time management.

Qualifications and Skills

To be successful in this role, you will need to have a high school diploma or equivalent, 5 years of loan servicing experience, and a minimum of one year of lead or supervisory experience. You must have working knowledge of all consumer and real estate loan products, policies, procedures, services, and delivery methods. Strong interpersonal skills, good phone and email etiquette, and a professional presentation are essential. Ability to work in a collaborative, inclusive team environment and provide superior member service to both internal and external stakeholders are also required.

What We Offer

We offer a competitive salary range of $28-$32 per hour, depending on experience. As a BluPeak Credit Union employee, you will have access to comprehensive benefits, including medical, dental, and vision insurance, retirement plans, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

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