Operations Manager

3 days ago

Jacksonville, Florida, United States Suddath Van Lines, Inc. Full time
About the Role

Suddath Van Lines, Inc. is seeking a highly skilled and experienced Logistics Operations Manager to join our team. As a key member of our operations team, you will be responsible for the overall management and performance of our logistics operations, including office and warehouse operations, customer relations, information technology, quality, and security.

Key Responsibilities
  • Coordinate and supervise all traffic functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping costs at a minimum.
  • Train and supervise employees to ensure meeting departmental and company objectives. Interface with Transportation Operations to resolve any problems associated with scheduling and dispatching.
  • Maintain and develop appropriate warehousing policies and programs that meet cost and service objectives and production and customer needs. Recommend programs that improve the warehousing/transportation function.
  • Maintain and direct the implementation of procedures to ensure that freight claims are processed and collected in a timely manner.
  • Forecast, identify, and analyze costs, equipment availability, and service levels, making recommendations and instituting corrective action.
  • Establish and measure KPIs to drive performance for on-time in-full delivery performance, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity, and quality, and workforce planning requirements.
  • Investigate cause analysis issues for problem reconciliation and lead corrective action for complaints related to transportation, logistics handling, and warehousing of finished product.
  • Maintain and develop fiscal budgets and ensure effective management within budgetary guidelines. Provide senior management with periodic reports as designated.
  • Direct staff to cohesively support strategic customer care service objectives, direct facility line-management to enhance staff and team skills and competencies, and establish team performance objectives.
  • Ensure the company is in compliance with Federal and State regulations.
Requirements
  • Bachelor's degree from an accredited university in logistics, supply chain, transportation, or a business-related field.
  • Minimum 8+ years of direct experience in a similar industry.
  • Working knowledge of regulations relating to transportation and warehouse operations, coupled with experience with a variety of logistics sourcing strategies.
  • Demonstrated skills associated with building vendor relationships, hands-on experience with the development and deployment of departmental metrics, and experience monitoring the quality, quantity, cost, and efficiency of logistics networks.
  • Financial acumen and budgeting experience.
  • Experience in Lean, Six Sigma, and other continuous improvement initiatives, including ISO applications.
  • Knowledge of industry standard applications for transportation and warehousing (WMS).
What We Offer
  • A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
  • Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
  • Paid Time Off (PTO) and paid company holidays.
  • A tuition reimbursement plan where employees are encouraged to continue their education and development.

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