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Operations Manager

2 months ago

Jacksonville, Florida, United States Williams-Sonoma Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Williams-Sonoma. As an Operations Manager, you will play a critical role in driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels.

Key Responsibilities
  • Lead customer fulfillment across all channels, leveraging all services, including order pick up, outgoing shipment, unpaid hold management, home delivery, and installation.
  • Identify, execute, and maintain shipping in and shipping out lanes in the stock room, utilizing additional pop-up tables, carts, and/or baker's racks as needed.
  • Ensure effective stockroom organization and supplies to maximize efficiency, safety, and productivity to support salesfloor replenishment and Omni fulfillment.
  • Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establish daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs).
  • Champion all safety best practices and maintain and execute all safety binder requirements, including hosting monthly safety meetings, ensuring tools and resources are in working condition, and ensuring all associates have completed ladder safety training.
Requirements
  • Excellent communication, organization, and leadership skills.
  • Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
  • Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
  • Ability to independently lead self and others to achieve results.
  • 2-3 years of previous retail sales experience or management experience in a customer service-related field. Omni channel fulfillment experience is a plus.
Physical Requirements
  • Must be able to be mobile on the sales floor for extended periods of time.
  • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet the needs of the business.
  • Part-time flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday).
Our Commitment to Diversity, Equity & Inclusion

We believe that working in a culture focused on diversity, equity, and inclusion sparks innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

We will create and nurture a global company culture where we confidently bring our authentic selves to work every day:

where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences – whatever they may be – are valued, explored, and appreciated.

Benefits
  • A generous discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and other investment opportunities.
  • A wellness program that supports your physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).
Your Journey in Continued Learning
  • Individual development plans and career pathing conversations.
  • Annual performance appraisals.
  • Cross-brand and cross-functional career opportunities.
  • Online learning opportunities through brand-specific resources and WSI University.
  • Leadership development opportunities.