Customer Assistance Agent

2 weeks ago


Norristown, Pennsylvania, United States Hartlandlubes Full time

Company Overview

Hartland Lubricants & Chemicals is a well-established distributor of lubricants and chemicals, serving a diverse range of customers in the automotive, commercial, and industrial sectors. Our team is composed of dedicated individuals from various backgrounds, fostering an entrepreneurial culture that encourages innovation and collaboration.

Position Summary

In the role of Customer Service Representative, you will be the first point of contact for our customers, working closely with the Sales team to handle incoming inquiries, process orders, and provide essential support.

Key Responsibilities

  • Manage a multi-line phone system efficiently.
  • Utilize various software applications, including Microsoft Office, to assist customers.
  • Perform additional administrative tasks as required.

Qualifications

  • Demonstrated experience in customer service.
  • Proficiency in Microsoft Office applications.
  • Strong problem-solving abilities and multitasking skills.
  • Capacity to thrive in a fast-paced work environment.

Benefits

We offer a competitive compensation package along with a range of benefits, including:

  • Medical insurance options, including traditional and high deductible plans.
  • Dental coverage, including orthodontic services for children.
  • Retirement plan with pre-tax and Roth 401(k) contributions.
  • Group term Life and Accidental Death and Dismemberment (AD&D) insurance.
  • Disability insurance, including paid sick leave and both short and long-term disability coverage.
  • Paid vacation and holidays.

We are proud to be an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.



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