Assistant Branch Manager
2 months ago
American Heritage Credit Union, a leading financial institution, is seeking a highly skilled Assistant Branch Manager to join our team at our East Norriton branch. This role is responsible for assisting the branch manager in supervising staff and providing exceptional service to members in various areas, including account transactions, loan applications, new accounts, and problem-solving.
Key Responsibilities:
- Staff Supervision: Train new branch personnel, prepare work schedules, and monitor performance to ensure high-quality service delivery.
- Branch Operations: Monitor branch office operations to ensure security procedures are followed, and take corrective action when necessary. Maintain a professional image and approach in all interactions.
- Cash Handling: Remove, count, record, balance, and replenish cash from automated teller machines, coin dispensers, and cash recyclers.
- Customer Service: Explain services to potential customers, generate additional business, and promote positive public relations.
- Loan Processing: Provide loan interviewing and consulting services to members, input, process, and close loans.
- Problem Resolution: Assist members in resolving account problems and ensure compliance with federal laws and regulations.
- Branch Management: Manage the branch in the absence of the manager and ensure seamless operations.
Requirements:
- At least three to five years of supervisory experience in a financial institution setting.
- Education equivalent to two years of college or an associate's degree.
- Intermediate working knowledge of PC applications, including Word, Excel, Meridian Link/Xpress Accounts, MS Outlook, Symitar, ProfitStars, and Truchecks.
- FICEP Certification is required.
- Ability to accept temporary or permanent reassignments and travel to other branches within the region as needed.
American Heritage Credit Union offers a competitive salary, comprehensive benefits package, including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We strive to maintain a professional and environmentally friendly work atmosphere for our employees.
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