Child Support Enforcement Operations Specialist

2 days ago

Lincoln, Nebraska, United States State of Nebraska Full time
Job Title: Child Support Enforcement Operations Specialist

The State of Nebraska, Department of Health and Human Services, is seeking a highly skilled Child Support Enforcement Operations Specialist to join our team. As a key member of our Division of Children and Family Services, you will play a critical role in ensuring the effective implementation of child support enforcement programs.

Key Responsibilities:
  • Research and analyze complex administrative procedures, including tax refund offset, license suspension, and unemployment insurance benefits.
  • Interpret and apply federal regulations, state statutes, and the Nebraska Administrative Code to implement administrative procedures.
  • Evaluate applications, court orders, and other legal documents to determine legal jurisdiction and initiate appropriate actions.
  • Analyze incoming interstate cases to ensure documentation is complete and determine appropriate jurisdiction for the establishment and enforcement of support orders.
  • Provide exceptional customer service, responding to inquiries from custodial and non-custodial parents, the general public, and other stakeholders.
  • Represent the State at administrative hearings, ensuring the effective implementation of administrative actions.
  • Prepare and analyze reports to ensure the effectiveness of programs.
  • Provide training on various Child Support Enforcement programs.
Requirements:
  • A Bachelor's degree in a closely related field, such as social work, counseling, psychology, sociology, human development, mental health care, education, criminal justice, public or business administration, accounting, law enforcement, or English.
  • OR 24 semester hours of post-high school coursework in a closely related field.
  • AND Two years of experience in eligibility determination for major Income Maintenance programs or child support services, or in developing contacts with local community organizations and their resources, or in other areas of social services delivery involving close contact with clients/applicants.
Preferred Qualifications:
  • Experience in child support enforcement and case management.
  • Experience in eligibility determination for public assistance programs, protection and safety, or finance and accounting.
  • Customer service experience related to researching and responding to inquiries.
  • Experience with CHARTS, NFOCUS, and Microsoft Office applications.
  • Bilingual skills in English/Spanish.
Benefits:

The State of Nebraska offers a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer. Benefit eligibility may vary by position, agency, and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement:

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

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