Operational Excellence Team Leader

2 days ago

Jacksonville, Florida, United States Brookshire Grocery Company Full time
Job Summary

As an Operational Excellence Team Leader at Brookshire Grocery Company, you will play a crucial role in executing store operation standards and procedures to maintain quality of product, food and physical safety, and inventory stock levels. You will work closely with upper management to train and develop partners, schedule, plan, assign, and direct work. Your responsibilities will include supporting upper management with the review of historical data regarding sales, ads and promotions, co-managing inventory using item management processes to ensure satisfactory in-stock levels, and indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.

Key Responsibilities
  • Train and develop partners to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Support upper management in reviewing historical data to inform business decisions.
  • Co-manage inventory levels to ensure satisfactory in-stock levels.
  • Indirectly responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
  • Ensure the store is presentable for customers, with adequate staff available and safety, responsiveness, and fiscal management of cash and monetary assets.
  • Follow quality control and food safety standards throughout multiple departments.
  • Maintain a clean, safe, and sanitary working and shopping environment.
  • Implement initiatives and strategies for loss prevention and shrink reduction.
  • Execute effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
  • Provide exemplary customer service and act as a role model for partners.
Requirements
  • Intermediate knowledge of retail grocery store operations.
  • Intermediate knowledge of WFM (Workforce Management).
  • Basic understanding of cash register, Company checkout policies, and procedures.
  • Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
  • Basic knowledge of anti-money laundering and other government regulations relating to monetary transactions.
  • Basic knowledge of on-site fuel station procedures, if applicable.
  • Basic knowledge of SAP for reporting purposes.
  • Ability to lead and motivate others.
  • Ability to effectively communicate in written and verbal form.
  • Ability to remain professional and courteous with customers.
  • Ability to organize, prioritize, and manage time.
  • Ability to carry out short-term strategic objectives aligned with Company initiatives.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to evaluate partner performance and make corrections as needed.
  • Ability to maintain confidentiality regarding sensitive information.
  • Ability to learn new technology systems, methods, and processes.
  • Ability to perform basic Microsoft Office functions.
  • Ability to safely work with sharp objects such as knives, box cutters, etc.
  • Ability to operate manual or electric pallet jack.
  • Ability to work flexible schedules including nights, weekends, and holidays.
Education, Experience, and Qualifications
  • Minimum 18 years of age required.
  • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
  • High School diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Health Insurance Portability and Accountability Act (HIPAA) certification required.
  • Manager Food Safety certification required.
  • AML certification required.
  • TABC/LACT certification required where applicable.
  • Fuel Operator C Training required where applicable.

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