Digital Transaction Coordinator

6 days ago


Dallas, Texas, United States Driveway Full time

About Driveway

Driveway is a leading online car retailer that puts customers in complete control of their car buying, selling, and service experience. We believe in delivering exceptional customer service and providing a seamless digital transaction process.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Agent - Sell to join our team. As a key member of our sales support team, you will be responsible for delivering exceptional customer website support and coordinating customer vehicle purchases.

Key Responsibilities

  • Provide top-notch customer website support and resolve customer inquiries in a timely and professional manner.
  • Coordinate customer vehicle purchases, including scheduling appointments and meeting monthly targets and goals.
  • Establish and attain goals developed by management, including daily metrics and customer satisfaction targets.
  • Communicate effectively with customers through various channels, including chat, phone, and CRM/email.
  • Maintain accurate activity logs and complete vehicle purchases, including pre-inspection check sheets, vehicle history reports, and required customer documents.

Requirements

  • High school graduate or equivalent, 18 years or age or older.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to multitask.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Valid driver's license in your state of residence (for select roles).

What We Offer

  • Competitive pay and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Equal Employment Opportunity

Driveway is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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