IT Director, Digital Workplace Transformation

1 week ago

Dallas, Texas, United States HF Sinclair Full time
About the Role

HF Sinclair is seeking an experienced IT Director to lead our Digital Enterprise Services team. As a key member of our organization, you will be responsible for developing and implementing long-term strategies for technical areas under your accountability, including end-point engineering, IT Service Management (ITSM), and the overall employee user experience.

Key Responsibilities
  • Team Leadership: Direct the organization's digital enterprise services team leads and their assigned staff, overseeing their daily activities and ensuring adherence to the operational and service delivery model across end-point engineering, ITSM, and Microsoft 365 services.
  • Guidance and Development: Provide guidance, coaching, supervision, training, and regular performance reviews for direct reports, as well as oversight for the direct reports of leads within the digital enterprise services organization.
  • Team Performance: Develop and maintain a high-performing team, fostering a culture of excellence and continuous improvement.
  • Strategic Leadership: Lead in creating and managing the digital enterprise services strategy, focusing on delivering excellent service in communication, issue resolution, and relationship management within end-point engineering, ITSM, and Microsoft 365 services.
  • Strategy Implementation: Architect and implement digital enterprise services strategies that align with overall business goals and objectives, enhancing the digital workplace and employee user experience through end-point engineering, ITSM, and Microsoft 365.
  • Employee User Experience: Drive initiatives to improve the digital workplace and enhance employee user experience, ensuring that tools and technologies, particularly Microsoft 365, are effectively utilized and adopted.
  • Technical Support: Provide tier 1 to 3 technical support to clients, addressing inquiries and technical issues effectively and efficiently in areas such as end-point engineering, including Virtual Desktop Infrastructure (VDI), ITSM, and Microsoft 365.
  • Operational Support: Ensure proper operational support for all technology aspects supporting digital enterprise services, including communication platforms, VDI infrastructure, ITSM systems, and Microsoft 365 services.
  • System Upkeep: Ensure that digital enterprise services systems and platforms, including Microsoft 365, are up-to-date with current versions, patches, and service packs, maintaining vendor supportability.
  • Executive Collaboration: Collaborate closely with the executive leadership team to develop and implement long-term strategies for digital enterprise services and customer satisfaction in end-point engineering, ITSM, and the use of Microsoft 365.
  • Client and Personnel Guidance: Develop materials and provide guidance to personnel and clients, ensuring high proficiency in utilizing the organization's services in end-point engineering, ITSM, and Microsoft 365.
  • Service Level Agreements: Develop and maintain digital enterprise services level agreements (SLAs) based on clients' needs and requirements in end-point engineering, ITSM, and Microsoft 365 services.
  • Process Documentation: Facilitate and document updates to digital enterprise services processes and procedures as defined by the executive leadership team.
  • Regulatory Compliance: Participate in regulatory compliance audits and resolution efforts, collaborating with internal and external stakeholders as needed.
  • Disaster Recovery Planning: Develop appropriate disaster recovery strategies and capabilities for digital enterprise services, contributing to the organization's overall business continuity plans for end-point engineering, ITSM, and Microsoft 365 services.
  • Technical Equipment Coordination: Coordinate the relocation of technical equipment to and from client locations as needed within the areas of end-point engineering, ITSM, and Microsoft 365.
Requirements
  • A minimum of eight years of job-related experience and working knowledge and experience in project management is required.
  • Leading digital enterprise services teams with a focus on end-point engineering, ITSM, and Microsoft 365 services.
  • Providing tier 1 to 3 technical support for end-point engineering, including VDI, ITSM, and Microsoft 365.
  • Managing communication platforms, VDI infrastructure, ITSM systems, and Microsoft 365 services.
  • Experience in planning and managing OPEX budgets above $10MM
  • Experience in proposing and justifying capital projects in financial and technical terms focusing on business value and return on investment principals
Preferred Experience

A minimum of 10 years of experience in managing or leading staff is preferred.

Education Level

A minimum of a Bachelor's Degree in Computer Science, a related field, or equivalent work experience (four years of related work experience) is required.

Required Skills
  • Advanced knowledge of applications systems and ability to apply this knowledge.
  • Expert level understanding of company operating systems platforms; advanced working knowledge of information systems concepts/design/development, systems development life cycle, recovery techniques, performance monitoring and tuning, web programming languages.
  • Decision-making, analytical, and problem-solving skills.
  • Ability to effectively communicate with others, both written and verbal communication, conceptual and data analysis skills, advanced reading and writing skills, the ability to perform complex mathematical calculations, and excellent interpersonal skills.
  • Ability to lead and supervise the work of others, Identity management, budget planning and management.
Preferred Skills
  • Certification in ITIL for IT service management best practices.
  • Certifications in Microsoft 365, such as Microsoft 365 Certified: Enterprise Administrator Expert, or other relevant certifications in end-point engineering and digital workplace technologies.
  • Certifications in VDI solutions, such as VMware Certified Professional – Desktop and Mobility, Citrix Certified Professional – Virtualization, or similar credentials.
  • Experience with end-point management tools like Microsoft Intune, SCCM, or similar systems.
  • Familiarity with cloud-based solutions and hybrid environments, specifically related to end-point management, ITSM integration, and Microsoft 365.
Work Conditions

Office based with travel up to 40% of time by land and air is required. Warehouse/plant environment, and driver based environment including but not limited to rotating equipment, fumes or airborne particles, loud noises, vibrations, working in confined spaces, and exposure to the risk of electrical shock. Subject to all temperatures, weather and varying road conditions. Subject to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.

Physical Requirements

Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, lifting and/or carrying up to 50lbs, ability to operate and drive all assigned company vehicles at company standard insurance rates is essential, valid State driver's license and proof of insurance, perceiving color differences. Job conditions may require pushing or pulling up to 50 lbs, and climbing up to 15 ft.

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