Marketing Operations Coordinator

2 weeks ago

Carlsbad, United States Advantedge Full time

Position: Marketing Operations Specialist

Location: Remote (Hybrid)

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Pay Rate: $45 to $49/hr

Job Overview

Position Summary:

  • The Marketing Operations Specialist plays a crucial role in supporting the Seismic sales enablement platform for various stakeholders within the Pharma Services division, including Sales, Business Development, Marketing, and Site teams.
  • This role reports directly to the Manager of Marketing Communications and focuses on providing expertise and assistance related to the Seismic platform, particularly for the Pharma Services Commercial team.

Key Responsibilities:

  • Oversee the daily operations of the Seismic platform, ensuring a user-friendly, efficient, and high-quality experience for both users and content creators; provide technical assistance and resolve issues as they arise.
  • Evaluate user requests and grant access in accordance with established guidelines.
  • Address user inquiries and input regarding the Seismic site and its content, ensuring that content-related issues are resolved by the appropriate authors.
  • Develop a deep understanding of the platform and remain updated on new features; offer recommendations for business applications and adoption strategies.
  • Act as the primary liaison with the Seismic customer success manager.
  • Collaborate with PSG Sales Operations and Training to enhance, integrate, and promote the use of Seismic in alignment with commercial objectives and initiatives.
  • Make necessary adjustments to the PSG Seismic site, creating new pages and widgets as required to meet business and user needs.
  • Analyze user engagement metrics, search queries, content health, and other relevant data.
  • Provide insights and recommendations for content optimization.
  • Create educational materials and user guides to assist colleagues in improving their proficiency with Seismic.
  • Support the upload of content to the Seismic platform.
  • Conduct regular content audits and notify authors of required updates.
  • Ensure that updates are completed in a timely manner.
  • Assist the Manager of Marketing Communications with initiatives aimed at increasing user engagement and value creation.
  • Manage and execute additional projects as assigned.

Minimum Requirements/Qualifications:

  • Bachelor's degree in marketing, communications, business, or a related field.
  • 3-5 years of professional experience, including at least 2 years in marketing and/or sales operations within a complex B2B environment.
  • A minimum of 2 years of experience providing administrative support for Seismic.
  • Exceptional organizational skills; capable of managing multiple priorities simultaneously.
  • Strong written and verbal communication abilities.
  • Self-motivated with excellent time management, planning, and prioritization skills.
  • Meticulous attention to detail.
  • Able to excel in a virtual team setting.
  • Proficient in learning new systems quickly.
  • Two years of Seismic experience is mandatory.
  • Industry experience is advantageous.

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