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Marketing Operations Coordinator

2 months ago

Carlsbad, United States Tekwissen Full time
Overview

TekWissen Group is a leading provider of workforce management solutions across the USA and internationally. The following opportunity is with one of our esteemed clients, a pioneer in biotechnology product development services. This organization is committed to delivering essential laboratory equipment, chemicals, supplies, and services that support healthcare, scientific research, safety, and education. As a global leader in the scientific field, our client generates approximately $40 billion in annual revenue and is dedicated to empowering customers to create a healthier, cleaner, and safer world. Their global team is focused on providing an exceptional combination of innovative technologies, convenient procurement options, and pharmaceutical services under their renowned brands.

Position: Marketing Operations Coordinator

Location: Remote

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Job Description

Position Summary:
  • The Marketing Operations Coordinator will support the Seismic sales enablement platform for users within the Pharma Services division, including Sales, Business Development, Marketing, and Site colleagues.
  • This role reports to the Manager of Marketing Communications and provides expertise and assistance with a focus on the Pharma Services Commercial team.
Key Responsibilities:
  • Oversee the daily management of the Seismic platform, ensuring a user-friendly, efficient, and high-quality experience for both users and content creators; provide technical support and resolve issues as they arise.
  • Evaluate requests and grant access to users in accordance with established guidelines.
  • Address user inquiries and input regarding the Seismic site and its content, ensuring that content-related issues are resolved by the appropriate authors.
  • Develop in-depth knowledge of the platform and stay updated on new features; make recommendations for business applications and adoption strategies.
  • Act as the primary liaison with the Seismic customer success manager.
  • Collaborate with PSG Sales Operations and Training as necessary to enhance, integrate, and promote the use of Seismic in alignment with Commercial objectives and initiatives.
  • Modify the PSG Seismic site, creating new pages and widgets as required to meet business and user needs.
  • Analyze user engagement metrics, search queries, content health, and other relevant metrics.
  • Provide insights and recommendations for optimization based on analysis.
  • Create educational content and user guides to assist colleagues in improving their proficiency with Seismic.
  • Support the upload of content to the Seismic platform.
  • Conduct regular content audits and notify authors when updates are necessary.
  • Monitor to ensure that updates are completed in a timely manner.
  • Assist the Manager of Marketing Communications with Sales team engagement to enhance usage and value creation.
  • Manage and complete additional projects as assigned.
Minimum Requirements/Qualifications:
  • Bachelor's degree in marketing, communications, business, or a related field.
  • 3-5 years of work experience, including at least 2 years in marketing and/or sales operations within a complex business-to-business environment.
  • A minimum of two years of experience providing administrative support for Seismic.
  • Strong organizational skills; capable of managing multiple priorities simultaneously.
  • Excellent written and verbal communication skills.
  • Self-motivated with strong time management, planning, and prioritization abilities.
  • Attention to detail is essential.
  • Ability to thrive in a virtual team setting.
  • Proficient in learning new systems quickly.
  • Two years of Seismic experience is required.
  • Industry experience is a plus.
TekWissen Group is an equal opportunity employer supporting workforce diversity.